Front Desk Associate

OTO Development; South San Francisco (CA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401k with company match

Paid time off

Travel discounts

Job summary

OTO Development seeks a Front Desk Associate to welcome guests, check them in/out, and support seamless stays. You will use the hotel reservation system and other programs to keep operations smooth while handling payments securely and providing attentive service.

The role emphasizes teamwork, strong communication, and a proactive approach to solving guest problems. This position is on-site at our property in California.

Qualifications

• Must enjoy working with guests and go above and beyond to meet needs.
• Excellent oral and written communication across teams.
• Strong problem solving to ensure a smooth guest experience.

Responsibilities

• Assist guests with check-in/check-out and stay needs.
• Operate hotel reservation system and other programs for workflow.
• Handle credit card and cash transactions securely and accurately.
• Anticipate guest needs and enhance the guest experience.
• Collaborate with team to maintain hospitable, guest-focused environment.

Skills

Customer service

Team player

Communication skills

Problem solving

Education

High school diploma

Tools

Hotel reservation system

Cash handling

Job description

THE HOURLY RATE FOR THIS POSITION IS $22.00 PER HOUR!

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate
Department: Property
Hourly
Position Reports to: General Manager

Revised 5/8/26