Front Desk Associate

Massage Envy; Tustin (CA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Competitive base pay + tips

Sign on BONUS for full-time employees

Employer-paid healthcare including med

Matching 401(k) for full-time

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

A free massage, skincare or stretch •

Discounts on products

Job summary

Massage Envy in Tustin, CA is seeking team members to deliver exceptional customer service and promote Total Body Care. Roles include scheduling, client education on services and the Wellness Program, and helping expand our client base through phone and email outreach.

Full-time and part-time positions are available with a flexible schedule. Compensation includes base pay, tips, bonuses, and opportunities for commissions, with benefits for full-time staff.”

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills; multitasking ability.
• Great people skills and guest relationship ability.
• Knowledge of massage/skin care services encouraged.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and products, book future services, promote Wellness Program, and retail/homecare recommendations.
• Manage scheduling, answer calls, respond to emails, and address questions.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Customer service

Sales experience

Math skills

Computer skills

People skills

Multitasking

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Tustin, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $17.00-20.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location