Front Office Manager

Lm Services Corporation Group; Maryland Heights (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Lm Services Corporation Group is seeking a Front Desk Manager on Duty to oversee guest services, front desk and transportation shifts, and to act as Manager on Duty when required. You will supervise front office staff, run shifts, handle check‑in/check‑out, pre‑register guests, and coordinate with security and other departments to ensure a seamless guest experience around the clock.

This role requires strong leadership, excellent communication, and a calm, proactive approach to emergencies and

Qualifications

• High school graduation or equivalent education; college degree with a hotel major preferred.
• Prior front office leadership experience required.

Responsibilities

• Oversee front desk and PBX operations; ensure adherence to guidelines.
• Run shifts; perform check-in/check-out and guest service tasks.
• Review VIP reservations; pre-register guests and coordinate with other departments.
• Address guest concerns; resolve issues and log resolutions.
• Coordinate with security and Manager on Duty for incidents.
• Promote products and services to target guests.

Skills

Customer service

Staff supervision

Training

Brand standards

Computer systems

English communication

Education

High School Diploma

Hotel degree preferred

Tools

Computer systems

Job description

Job Summary

Oversee the Front Desk and Transportation shifts, ensuring the seamless movement of guests and delivering exceptional guest service. Act as Manager on Duty when required and respond to emergency codes.

Responsibilities

• Manage and motivate all front office associates with daily supervision, including staffing, training, counseling, and performance monitoring.
• Oversee the front desk and PBX operations, ensuring agents adhere to guidelines and scripting.
• Run shifts, physically performing check‑in/check‑out procedures and other guest service activities.
• Review VIP reservations and guest resumes; pre‑register guests and coordinate with other departments for proper handling of guests and groups.
• Communicate verbally and in writing with guests and associates, providing clear instructions and supporting staff performance.
• Organize and conduct pre‑shift meetings to disseminate pertinent information.
• Maintain calmness and alertness during emergencies or heavy activity, resolving complications such as location changes or credit issues.
• Address guest concerns and complaints, conduct thorough research to develop effective solutions, and negotiate outcomes while logging all issues and resolutions.
• Oversee the membership program, ensuring members receive appropriate recognition in line with company standards.
• Coordinate with security and the Manager on Duty for suspicious activities or incidents.
• Perform room inspections and maintain open communication with all property‑operating departments.
• Assist in other departments, conduct cross‑training, and promote products and services to target guests.

Supportive Functions

• Attend all property meetings as necessary.
• Locate bell assistance or escort guests to their rooms when appropriate.
• Report suspicious persons or activity to security, the Manager on Duty, or local authorities.
• Perform room inspections involving bending, stooping, reaching, and continuous movement across all floors.
• Maintain open communication with all property‑operating departments.
• Other duties as assigned by the supervisor (e.g., cross training, assisting in other departments).
• Direct and implement plans for quality, consistency, and product presentation.

Knowledge, Skills, and Abilities

• Effectively deal with internal and external customers, demonstrating patience, tact, and diplomacy.
• Organize and supervise staff, training them on systems and brand standards.
• Accurately input, retrieve, and manage information using moderately complex computer systems.
• Establish and maintain effective working relationships with associates, customers, and patrons.
• Read, listen, and communicate effectively in English, both verbally and in writing.
• Stand for long periods, walk, bend, reach, and move continuously to oversee the area and inspect rooms.
• Possess basic computational and computer skills.
• Possess extensive knowledge of the property, its services, and facilities.
• Understand federal, state, and local laws governing equal employment opportunity, civil rights, occupational safety and health, wage and hour issues, and labor relations (e.g., Title VII, ADA, FLSA).

Qualifications

• High school graduation or equivalent education and experience; college degree with a hotel major preferred.
• Prior front office leadership experience required.

Grooming

All associates must maintain a neat, clean, and well groomed appearance in accordance with company standards.

FLSA Designation

Exempt.

Additional Information

All associates must comply with company standards, rules, and regulations. Violations or irregular attendance may result in disciplinary action up to termination. The hospitality business operates 24/7, requiring varying schedules, weekends, holidays, and overtime. Associates may attend meetings or departmental events as needed.

I have read, or had read to me, the preceding job description. I agree to follow it to the best of my ability.