Front Desk Associate

North Point Hospitality Group; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality Group is seeking team members for front desk roles at our Savannah property. You will warmly greet guests, manage check-in/check-out, and ensure accurate billing while delivering outstanding guest service.

The role emphasizes handling sensitive information with care, answering phones, and contributing to guest satisfaction scores. A High School Diploma and 2 years of front desk experience are preferred, with a positive, professional attitude expected.

Qualifications

• High School Diploma required.
• 2 years' front desk hotel experience preferred.
• Strong customer service attitude and interpersonal skills.
• Reliable, team-player with professional manners.

Responsibilities

• Use technology to deliver an exceptional guest experience.
• Greet guests warmly on arrival.
• Manage check-in, check-out, and billing with accuracy.
• Handle sensitive guest information and transactions.
• Respond to inquiries and resolve concerns promptly and professionally.
• Follow all policies and in-service requirements.
• Support front desk operations: answer main phone lines, respond to GXP, and track guest satisfaction scores.

Skills

Guest service

Communication

Attention to detail

Professional demeanor

Education

High School Diploma

Job description

Why Join Us?

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Use technology to deliver an exceptional guest experience
• Warmly greet and welcome guests upon arrival
• Manage check-in, check-out, and billing with accuracy and care
• Handle sensitive guest information, including room assignments and payment transactions
• Respond to guest inquiries and resolve concerns promptly and professionally
• Follow all policies, procedures, and in-service requirements
• Support front desk operations: answer main phone lines, respond to GXP, and track GSS & TripAdvisor scores

What we’re looking for:

• High School Diploma
• 2 years' experience in hotel front desk desired
• A love for meeting new people and making meaningful connections
• A positive attitude and natural flair for customer service
• Reliability, integrity and a team spirit
• Your best professional manners
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Ability to act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

Room Operations

Homewood Suites Savannah Historic District/Riverfront