Front Desk Associate

EyeSouth Partners; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts

Employee Assistance Program

Job summary

EyeSouth Partners in San Antonio, Texas is looking for a Front Desk Associate to deliver exceptional patient service both face-to-face and over the phone. The role involves obtaining and verifying patient information, scheduling appointments, and maintaining efficient office operations.

Qualified candidates will demonstrate strong computer skills, excellent customer service abilities, and at least 2 years of relevant healthcare experience. Benefits include medical, dental, vision coverage, and a generous PTO package.

Qualifications

• 2+ years of experience in a medical office or healthcare setting.
• 2+ years of health care insurance experience.
• Strong computer knowledge with a typing speed of 30 WPM.

Responsibilities

• Provide exceptional patient service both in person and over the phone.
• Interview patients to obtain accurate demographic and insurance information.
• Schedule appointments and process medical record requests.

Skills

Customer service

Insurance verification

Clerical duties

Computer skills

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

Medical Center Ophthalmology Associates located in San Antonio Texas offers compassionate care for every eye condition. (MCOA) Board certified physician's offer comprehensive eyecare their team is totally dedicated to help you see better.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience

Education

• High School Diploma or Equivalent Certificate

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently

Preferred Skills

• Understanding of medical terminology

Benefits

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

Additional Benefits

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.