Front Desk Associate

Gold's Gym; Salinas, Northern (CA, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, IS

Plus, additional perks!

Job summary

Gold's Gym is seeking a Front Desk Associate in Salinas, CA to greet members, manage check-ins, assist guests, and answer questions about memberships and gym policies. This role supports daily front-desk operations and provides friendly, efficient service.

Responsibilities include processing registrations and sales, giving tours, answering phones, maintaining the front desk and promoting the gym's programs and perks.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with staff and members.
• Ability to multi-task.

Responsibilities

• Greet members and guests promptly at the front desk and guide them as needed.
• Check in members using proper procedures.
• Register guests and handle sign-ins.
• Provide gym tours and explain membership options.
• Assist guests with purchasing memberships.
• Answer phones professionally.
• Process retail and concession sales.
• Maintain a clean front desk area.

Job description

Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
• Plus, additional perks!

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
• Personally checks each member into the gym using the proper check-in procedures
• Register all guests into the gym using proper registration procedures
• Provides new guests with a tour of the gym and helps answer questions about current membership options
• Assists guests with purchasing a new membership
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques
• Processes retail and concession sales
• Cleans and maintains the front desk area

Requirements

• Excellent customer service skills
• Ability to communicate effectively with both staff and members
• Ability to multi-task

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.