Front Desk Sales Associate

Gold's Gym; Chapel Hill (AL); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Exclusive Free Membership

Employee Discount

401K Benefits

Earning Potential

Job summary

Gold’s Gym is hiring a Front Desk Sales Associate to warmly greet members and guests, manage check-ins, and handle front-desk operations with professionalism. You will assist with inquiries, process sales, and support gym staff to ensure a smooth experience for all visitors.

The role requires a high school diploma, excellent customer service, and strong communication skills, plus the ability to multitask and work flexible hours including weekends.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non‑verbally and in writing is required.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi‑task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time.
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Responsibilities

• Greet each member and guest promptly with a time-appropriate greeting to foster a welcoming atmosphere.
• Maintain security and control of the front door and retail area.
• Check members in using proper procedures.
• Monitor check-ins and notify supervisor of delinquent accounts.
• Register guests into the gym using proper procedures.
• Direct guests and appointments to the appropriate fitness consultant.
• Answer phones professionally and take clear messages.
• Document and transfer calls to fitness consultants as needed.
• Follow up on telephone inquiries to ensure appointments are booked.
• Respond to member requests and concerns promptly.
• Maintain neat appearance and wear uniform with nametag.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Attend staff meetings as directed.
• Complete front desk walk-thru logs and open/close procedures.
• Log maintenance concerns and report safety issues to management.
• Notify management of incidents requiring reports.
• Work as scheduled and adhere to attendance policies.
• Perform other duties including light cleaning and picking up weights

Skills

Excellent customer service

Effective communication

Verbal, non-verbal, written comms

Basic accounting principles

Cash handling

Computer skills

Multi-tasking

Flexible schedule (holidays/weekends)

Lift 25lbs & stand long

Uphold company values

Education

High school diploma or equivalent

Job description

Position: Front Desk Sales Associate

Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check‑in procedures.
• Monitor check‑ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk‑thru as designated in walk‑thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non‑verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi‑task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.

Unlock Amazing Perks with Us!

• Exclusive Free Gold’s Gym Membership: Enjoy unlimited access to all our locations! Get fit and stay active, on us!
• 20% Employee Discount: Save big on clothing and products with our generous discount—because you deserve the best at the best price.
• 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security.
• Earning Potential: Boost your income with exciting opportunities for commissions and bonuses—because your hard work deserves rewarding.

Compensation: $12.00 - $14.00 per hour

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold’s Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to it’s roots- serious training, community and results. As the industry shifts, Gold’s Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.