Front Desk Associate

Gold; Salinas (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Training programs

Discounts and perks

Promotion opportunities

Fitness culture

Certification discounts

Plus additional perks

Job summary

Gold’s Gym is seeking a Front Desk Associate in the United States. You will greet members and guests, check them in, register visitors, and provide tours while answering questions about memberships and gym policies.

You’ll handle retail sales and maintain the front desk area, contributing to a welcoming fitness environment. The role emphasizes excellent customer service, clear communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with both staff and members.
• Ability to multi-task in a dynamic environment.

Responsibilities

• Greets each member and guest promptly with a friendly entrance and departure.
• Checks members in using proper procedures.
• Registers guests into the gym.
• Provides tours of the gym and explains membership options.
• Assists guests with purchasing a new membership.
• Answers phone professionally and courteously.
• Processes retail and concession sales.
• Cleans and maintains the front desk area.

Skills

Customer service

Communication

Multitasking

Job description

Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

We Offer

• Competitive pay


• Training programs


• Employee discounts and perks


• Promotion opportunities


• Fitness-minded workplace culture


• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)


• Plus, additional perks!

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym


• Personally checks each member into the gym using the proper check-in procedures


• Register all guests into the gym using proper registration procedures


• Provides new guests with a tour of the gym and helps answer questions about current membership options


• Assists guests with purchasing a new membership


• Answers phone in a professional and courteous manner and uses proper phone greeting techniques


• Processes retail and concession sales
  
• Cleans and maintains the front desk area

Requirements

• Excellent customer service skills


• Ability to communicate effectively with both staff and members


• Ability to multi-task

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.