Front Desk Associate

Gold's Gym; Monterey (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, IS

Plus additional perks

Job summary

Gold's Gym is seeking a Front Desk Associate to warmly greet members and guests, manage check-ins, and assist with memberships on site. You will handle guest registrations, tours, phone inquiries, and retail sales while maintaining a clean, professional front desk.

The role emphasizes excellent customer service, clear communication, and multi-tasking in a fast-paced fitness environment. Join a team focused on a welcoming, fitness-minded culture with opportunities for growth.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with staff and members.
• Ability to multi-task.

Responsibilities

• Greet members and guests promptly with the appropriate time-of-day greeting to create a friendly entrance and exit.
• Check-in members using proper procedures.
• Register guests into the gym with correct procedures.
• Provide tours to new guests and answer questions about membership options.
• Assist guests with purchasing a membership.
• Answer phones professionally and greet callers properly.
• Process retail and concession sales.
• Keep the front desk area clean and organized.

Skills

Excellent customer service

Communication skills

Multi-tasking

Job description

Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

We Offer

• Competitive pay


• Training programs


• Employee discounts and perks


• Promotion opportunities


• Fitness-minded workplace culture


• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)


• Plus, additional perks!

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym


• Personally checks each member into the gym using the proper check-in procedures


• Register all guests into the gym using proper registration procedures


• Provides new guests with a tour of the gym and helps answer questions about current membership options


• Assists guests with purchasing a new membership


• Answers phone in a professional and courteous manner and uses proper phone greeting techniques


• Processes retail and concession sales
  
• Cleans and maintains the front desk area

Requirements

• Excellent customer service skills


• Ability to communicate effectively with both staff and members


• Ability to multi-task

About Gold’s Gym

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.