Front Desk Associate

Genesis Health Clubs; Saint Joseph (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

Genesis Health Clubs is seeking a Front Desk Staff member to oversee day-to-day operations, including guest check-ins and ensuring outstanding customer service. Ideal candidates will have experience in cash handling and customer service, along with a professional demeanor to represent the club effectively. Flexible availability is required, including weekends and holidays, along with the ability to communicate clearly with members and help foster a welcoming environment.

Benefits

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• Must hold current CPR certification or obtain within 60 days of start date.
• Experience in cash handling and credit cards is essential.
• Ability to work well with others.

Responsibilities

• Responsible for guest check-ins and member retention.
• Maintain professional relationships with members and staff.
• Execute front desk procedures and ensure the front desk is organized.

Skills

Customer service abilities

Cash handling

Communication

Teamwork

Education

CPR certification

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking

Stop in today and fill out an application!