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Front Desk Associate

Genesis Health Clubs

Saint Joseph (MO)

On-site

USD 25,000 - 35,000

Full time

14 days ago

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Job summary

Genesis Health Clubs is seeking a Front Desk Staff member to oversee day-to-day operations, including guest check-ins and ensuring outstanding customer service. Ideal candidates will have experience in cash handling and customer service, along with a professional demeanor to represent the club effectively. Flexible availability is required, including weekends and holidays, along with the ability to communicate clearly with members and help foster a welcoming environment.

Benefits

Employee discounts
Opportunity for advancement
Training & development

Qualifications

  • Must hold current CPR certification or obtain within 60 days of start date.
  • Experience in cash handling and credit cards is essential.
  • Ability to work well with others.

Responsibilities

  • Responsible for guest check-ins and member retention.
  • Maintain professional relationships with members and staff.
  • Execute front desk procedures and ensure the front desk is organized.

Skills

Customer service abilities
Cash handling
Communication
Teamwork

Education

CPR certification

Job description

Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Training & development
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities:
  • Executes procedures as outlined by front desk manual
  • Answer phones, take messages and transfer calls
  • Knowledgeable of Clubs amenities and surroundings
  • Communicates kindly and sincerely using members name
  • Attends all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensures front desk is clean, maintained and organized at all times
  • Ability to respond quickly and appropriately to emergency situations
Expectations:
  • Present a professional demeanor at all times when representing the Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Ability to respond to common inquiries or complaints from members
Job Requirements:
  • Available to work weekends and evenings and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities
Physical Requirements:
  • Ability to stand for long periods of time
  • Ability to lift up to 35 pounds
  • Ability to communicate with guests and other associates, including reading, writing and speaking

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