Front Desk Associate

INTERFAITH WORKS, INC.; Rockville (MD); On-site; USD 32,000 - 36,000; Full time

Job summary

Interfaith Works in Rockville, MD is seeking a Front Desk Associate to manage front-desk operations, greet visitors, answer calls, route inquiries, and coordinate mail, deliveries, and room readiness. The role also supports basic Finance invoicing tasks and accounts-payable-related activities as a backup.

The ideal candidate will have a high school diploma or GED, at least one year of receptionist or office experience, and strong customer-service skills.

Qualifications

• High school diploma or GED required.
• At least one year of reception, office administration, customer service, or related experience preferred.
• Strong interpersonal and customer-service skills with the ability to interact professionally with visitors, staff, and partners.
• Excellent reliability, organization, attention to detail, and follow-through.
• Ability to handle checks, invoices, mail, and confidential information with accuracy and discretion.
• Comfort using Microsoft Office, email, shared calendars, scanners, and routine office technology.

Responsibilities

• Maintain reliable front desk and reception coverage during assigned business hours.
• Welcome visitors, clients, vendors, partners, and staff; verify the purpose of visits and notify or direct the appropriate staff member.
• Answer and route incoming telephone calls and provide general organizational information within established guidelines.
• Manage incoming and outgoing mail, packages, deliveries, courier activity, and related logs.
• Coordinate conference-room scheduling, room readiness, basic meeting setup, and routine front-office support.
• Monitor common-area and reception needs and promptly report facilities, safety, supply, or technology concerns to Operations.
• Support office supply monitoring, receipt of orders, organization of shared spaces, and other routine office functions.
• Lead the administrative portion of Finance invoicing and accounts-payable support, including receiving invoices, scanning/uploading documentation, routing invoices for required approvals, maintaining workflow records, and following up on missing administrative documentation.
• Follow Finance procedures and maintain separation of duties: Finance retains accounting coding, approval, payment processing, reconciliation, and financial controls.
• Serve as backup to the Operations Assistant for check deposits in accordance with IW procedures and internal controls.
• Provide backup administrative support for selected Operations tasks during periods of high volume or staff absence.
• Maintain confidentiality and professionalism when handling visitor information, invoices, checks, mail, and internal documents.
• Perform other front-office and administrative duties as assigned.

Skills

Reception

Customer service

Interpersonal skills

Reliability

Organization

Attention to detail

Check handling

Microsoft Office

Calendars

Mail handling

Education

High school diploma or GED

Tools

Microsoft Office

Email

Scanners

Shared calendars

Job description

Job Description

Title: Front Desk Associate

Department: Operations

Reports to: Operations Manager

Employment Status: Full- Time

FLSA Status / Salary: Exempt/ $25 - 25 hours weekly

Position Summary

The Front Desk Associate serves as the primary point of contact for visitors, callers, staff, deliveries, and routine front-office activity. The role maintains a professional and welcoming reception environment while supporting conference-room readiness, mail and delivery processes, selected Finance administrative functions, and backup check deposits.

Essential Duties and Responsibilities

• Maintain reliable front desk and reception coverage during assigned business hours.
• Welcome visitors, clients, vendors, partners, and staff; verify the purpose of visits and notify or direct the appropriate staff member.
• Answer and route incoming telephone calls and provide general organizational information within established guidelines.
• Manage incoming and outgoing mail, packages, deliveries, courier activity, and related logs.
• Coordinate conference-room scheduling, room readiness, basic meeting setup, and routine front-office support.
• Monitor common-area and reception needs and promptly report facilities, safety, supply, or technology concerns to Operations.
• Support office supply monitoring, receipt of orders, organization of shared spaces, and other routine office functions.
• Lead the administrative portion of Finance invoicing and accounts-payable support, including receiving invoices, scanning/uploading documentation, routing invoices for required approvals, maintaining workflow records, and following up on missing administrative documentation.
• Follow Finance procedures and maintain separation of duties: Finance retains accounting coding, approval, payment processing, reconciliation, and financial controls.
• Serve as backup to the Operations Assistant for check deposits in accordance with IW procedures and internal controls.
• Provide backup administrative support for selected Operations tasks during periods of high volume or staff absence.
• Maintain confidentiality and professionalism when handling visitor information, invoices, checks, mail, and internal documents.
• Perform other front-office and administrative duties as assigned.

Minimum Qualifications

• High school diploma or GED required.
• At least one year of reception, office administration, customer service, or related experience preferred.
• Strong interpersonal and customer-service skills with the ability to interact professionally with visitors, staff, and partners.
• Excellent reliability, organization, attention to detail, and follow-through.
• Ability to handle checks, invoices, mail, and confidential information with accuracy and discretion.
• Comfort using Microsoft Office, email, shared calendars, scanners, and routine office technology.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

BENEFITS

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.