Front Desk Associate

OTO Development; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Associate to join their dynamic team. This role offers an exciting opportunity to engage with guests, ensuring their experience is exceptional from check-in to check-out. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a commitment to customer service. With competitive pay and a range of benefits, including health insurance and travel discounts, this position is perfect for those looking to grow their career in a supportive and rewarding atmosphere.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Holiday Pay

Travel Discounts

Qualifications

• Enjoy working with people and go above and beyond for guests.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Collaborate with team members for a customer-focused environment.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Electronic Reservation System

Job description

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We are paying above the national average, with a starting pay of $17.00 per hour and great Hyatt discounts.

Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests with check-in and check-out procedures, as well as throughout their stay
• Work proficiently on the hotel's electronic reservation system and other computer programs to ensure a seamless workflow
• Handle all financial transactions securely, accurately, and with integrity
• Anticipate guests' needs and go out of your way to maximize their experience
• Collaborate with team members to foster a hospitable, approachable, and customer-focused environment

What are the requirements for this position?

• You enjoy working with people and will go above and beyond for each guest's needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are a problem solver and solution finder, committed to providing the best guest experience

Physical Requirements:

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements:

Minimal to no travel outside the property and surrounding area.

About OTO:

OTO Development (OTO) is one of the fastest-growing hotel management companies in the lodging industry. We develop, own, and operate award-winning select-service hotels across the U.S. with brand partners like Marriott, Hilton, and Hyatt. Recognized on INC. 5000's list of Fastest Growing Private Companies for six years and certified as a high-trust, high-performance workplace by Great Place to Work Institute in 2018, we invite you to join our team.

OTO offers competitive pay and benefits, including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, holiday pay, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Reports to: General Manager

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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