Front Desk Associate

Scenthound Mount Dora, FL; Mount Dora (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an innovative company as a Sales & Front Desk Associate, where your passion for dogs and customer service will shine! This key position focuses on selling memberships and providing exceptional service, offering a direct career growth path to management. You'll engage with customers, drive sales, and ensure a welcoming environment. If you're outgoing, self-motivated, and eager to grow in a supportive atmosphere, this is the perfect opportunity for you to make a difference in the lives of dogs and their owners.

Benefits

Free uniforms

Opportunity for advancement

Training & development

Complimentary service membership

Qualifications

• Sales experience and confidence, especially in membership sales.
• Customer service experience in retail or restaurant settings.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer expectations and resolve concerns effectively.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Attention to detail

Time-management

Job description

Benefits:

Free uniforms

Opportunity for advancement

Training & development

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards