Front Desk Associate

Careersatoto; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a Front Desk Associate to join their dynamic team. This entry-level position offers a chance to work in a fast-paced environment, ensuring guests receive top-notch service during their stay. You'll be responsible for check-in and check-out procedures, managing reservations, and handling financial transactions with integrity. With competitive pay and a range of benefits, including health insurance and paid time off, this role is perfect for those who thrive in customer-focused settings. Join a rapidly growing company recognized for its commitment to excellence and a supportive workplace culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Holiday Pay

Travel Discounts

Qualifications

• Excellent interpersonal communication skills and a passion for customer service.
• Ability to work in a team-oriented environment and solve problems effectively.

Responsibilities

• Assist guests with check-in/check-out and ensure a pleasant stay.
• Handle financial transactions securely and accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Tools

Hotel Electronic Reservation System

Job description

Join to apply for the Front Desk Associate role at OTO Development

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Join to apply for the Front Desk Associate role at OTO Development

Pay is above the national average, starting at $17 an hour!!!

Sign-on incentive!!

$150 after 60 days

$150 after 90 days

$150 after 180 days

Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedures, as well as throughout their stay
• Work proficiently on the hotel's electronic reservation system and other computer programs to ensure a seamless workflow
• Handle all financial transactions — including credit card and cash transactions — securely, accurately, and with integrity
• Anticipate guests' needs and go out of your way to maximize their experience
• Collaborate with team members to foster a hospitable, approachable, and customer-focused environment for guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guest's needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are a problem solver and solution finder, committed to providing the best guest experience

Physical Requirements for This Position

This is a physically demanding role involving standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements

Minimal to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is a rapidly growing hotel management company, developing, owning, and operating award-winning select-service hotels across the U.S. in partnership with Marriott, Hilton, and Hyatt. Recognized on INC. 5000's list of Fastest Growing Private Companies for six years, and certified as a high-trust, high-performance workplace by Great Place to Work Institute in 2018. We invite you to join our team!

OTO offers competitive pay and benefits, including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, holiday pay, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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