Front Desk Associate

OTO Development; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a Front Desk Associate to join their dynamic team. This role involves assisting guests with check-in and check-out procedures, ensuring a seamless experience through proficient use of the hotel's electronic reservation system. The ideal candidate will possess excellent communication skills and a commitment to providing top-notch customer service. This entry-level position offers competitive pay and a chance to grow within a rapidly expanding company known for its award-winning hotels. Join this vibrant team and make a difference in guests' experiences every day!

Benefits

Health Insurance

401k

Life Insurance

Tuition Assistance

Paid Time Off

Travel Discounts

Qualifications

• Excellent communication skills and a passion for guest service.
• Ability to work in a fast-paced environment and handle financial transactions.

Responsibilities

• Assist guests with check-in/check-out and ensure a pleasant stay.
• Handle financial transactions securely and accurately.

Skills

Interpersonal Communication

Problem Solving

Team Collaboration

Customer Service

Tools

Electronic Reservation System

Job description

Join to apply for the Front Desk Associate role at OTO Development.

Pay starting at $17.5 per hour.

Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

1. Assist guests in the check-in and check-out procedures, as well as throughout their stay.
2. Work proficiently on the hotel's electronic reservation system and other computer programs to ensure a seamless workflow.
3. Handle all financial matters – including credit card and cash transactions – securely, accurately, and with integrity.
4. Anticipate guests' needs and go out of your way to maximize their experience.
5. Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.

What are the requirements for this position?

1. You love working with people and will go above and beyond for each guest's needs.
2. You work well with others and enjoy being part of a team.
3. You have excellent oral, written, and interpersonal communication skills.
4. You are a problem solver and solution finder, committed to providing the best guest experience.

Physical Requirements

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements

Minimal to no travel outside the property and surrounding area.

About OTO

OTO Development is a rapidly growing hotel management company, developing, owning, and operating award-winning hotels across the U.S. with partners like Marriott, Hilton, and Hyatt. Recognized on INC. 5000 and certified as a high-trust workplace by Great Place to Work Institute, OTO offers competitive pay and benefits including health insurance, 401k, life insurance, tuition assistance, paid time off, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Reports to: General Manager

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality