Front Desk Associate

Careersatoto; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a Front Desk Associate to join their dynamic team. In this entry-level role, you'll be the first point of contact for guests, ensuring a smooth check-in and check-out process while providing exceptional customer service. This position offers a chance to work in a supportive environment where teamwork is key, and your contributions directly impact guest satisfaction. With competitive pay and a range of benefits, this opportunity is perfect for those who thrive in a fast-paced, people-oriented setting.

Benefits

Health Insurance

401k

Life Insurance

Tuition Assistance

Paid Time Off

Travel Discounts

Qualifications

• Enjoy working with people and exceeding guest expectations.
• Excellent communication skills (oral, written, interpersonal).

Responsibilities

• Assist guests with check-in and check-out procedures.
• Operate the hotel's electronic reservation system for seamless workflow.
• Anticipate guest needs and enhance their experience.

Skills

Customer Service

Communication Skills

Problem Solving

Tools

Electronic Reservation System

Job description

Join to apply for the Front Desk Associate role at OTO Development.

Position details:

• Nationally: $13.00 - $16.00
  
  *Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

Responsibilities:

• Assist guests with check-in and check-out procedures, and throughout their stay
• Operate the hotel's electronic reservation system and other computer programs for seamless workflow
• Handle financial transactions securely and accurately
• Anticipate guest needs and enhance their experience
• Collaborate with team members to foster a hospitable environment

Requirements:

• Enjoy working with people and exceeding guest expectations
• Work well in a team environment
• Excellent communication skills (oral, written, interpersonal)
• Problem solver and solution finder committed to guest satisfaction

Physical and Travel Requirements:

• This is a physically demanding role requiring standing, sitting, walking, bending, lifting, and squatting for extended periods
• Minimal travel outside the property and surrounding area

About OTO:

OTO Development is a rapidly growing hotel management company, operating award-winning hotels across the U.S. in partnership with Marriott, Hilton, and Hyatt. Recognized for growth and workplace excellence, OTO offers competitive pay and benefits including health insurance, 401k, life insurance, tuition assistance, paid time off, travel discounts, and more.

Position Details:

• Position: Front Desk Associate
• Department: Property
• Type: Full-time, Entry level
• Reports to: General Manager

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