Front Desk Associate

Scenthound Huntersville, NC; Huntersville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sales & Front Desk Associate who is passionate about dogs and customer service. In this key role, you will drive membership sales and provide exceptional service to customers. Ideal candidates are outgoing, self-motivated problem solvers who thrive in a team environment. With a direct career growth path to management, this position offers competitive pay, including tips and bonuses, alongside valuable benefits like medical insurance and paid vacation. Join a team that values your contributions and helps you grow in your career while making a positive impact on dog health and wellness.

Benefits

Direct career growth path to Management positions

Competitive hourly base pay, plus tips

Medical, dental, and vision insurance

Merit-based pay increases

Paid Vacation

Complimentary service membership

Qualifications

• Sales experience and confidence in membership sales.
• Customer service experience in retail or restaurant settings.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage customer appointments and resolve concerns.

Skills

Sales experience

Customer service

Computer/Technology proficiency

Problem-solving

Attention to detail

Time-management

Job description

Perks and Benefits:

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards