Front Desk Associate - Fayetteville

Fitness Connection; Fayetteville (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fitness sector is seeking enthusiastic Front Desk teammates to join their vibrant hospitality team. This role is pivotal in creating an inviting atmosphere for Club Members and Guests, ensuring they feel valued and welcomed. Your passion for service and energetic demeanor will shine as you engage with members, manage check-ins, and promote products. With a commitment to fostering growth and providing excellent training, this opportunity allows you to thrive in a supportive environment while contributing to a healthier community. If you love fitness and enjoy helping others, this position is perfect for you!

Qualifications

• Previous hospitality/customer service experience preferred.
• Ability to communicate effectively and follow instructions.

Responsibilities

• Connecting with Members and Guests through greetings and check-ins.
• Promoting and selling products in the ProShop.
• Maintaining a clean and organized front desk.

Skills

Customer Service

Communication

Sales

Hospitality

Problem Solving

Education

High School Diploma/GED

Tools

POS Systems

Job description

Job Details

Job Location: 1131-Fayetteville - Fayetteville, NC

Salary Range: Undisclosed

Description

POSITION SUMMARY

Are you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for a place that allows you to grow your passion and your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will impact the experience of our Club Members and Guests daily! Our team creates an energetic, fun environment, providing outstanding hospitality to ensure every member feels welcome and valued. Your energy, passion, and service mindset make you perfect for this opportunity.

Qualifications

YOUR DAY TO DAY

1. FRONT DESK HOSPITALITY: Connecting with Members and Guests with EPIC greetings & farewells, checking members in, registering guests, answering calls, routing inquiries, and serving as a communication hub.
2. PROSHOP PRO: Promoting and selling drinks, snacks, supplements, and gear; meeting sales goals; stocking and organizing; assisting with operational duties; maintaining the ProShop area; using POS systems accurately.
3. MEMBER & CLUB SERVICES: Completing check-ins, account inquiries, monitoring memberships, notifying management of issues, maintaining a clean and organized front desk, completing opening/closing routines, reporting incidents, supporting team goals, and adhering to policies.

REQUIREMENTS

• High School Diploma/GED preferred.
• Previous hospitality/customer service experience preferred.
• Ability to follow instructions and communicate effectively.
• Ability to interpret business communications and contracts.
• Excellent verbal and written English skills.
• Physical ability to perform tasks including lifting up to 50 pounds, bending, jumping, running, and moving quickly around the gym.
• Ability to move freely around obstacles and respond swiftly to work area changes.

Our Front Desk teammates will undergo EPIC Training to understand our systems, products, and benefits, applying these skills post-training.

About Fitness Connection

We are a growing, full-service health club with over 40 locations, committed to providing accessible fitness experiences, including group classes, cycling, turf training, basketball courts, locker rooms, and a kids’ club.

We are an equal opportunity employer, committed to reasonable accommodations for individuals with disabilities. For accommodations, contact [e-mail].