Front Desk Associate

Atrium Hospitality; Normal (IL); On-site; Full time

Job summary

Join a leading hospitality company as a Front Desk Associate, where you'll create memorable experiences for guests. This role emphasizes exceptional customer service, communication skills, and teamwork. Enjoy career growth opportunities and comprehensive benefits.

Benefits

Career Growth & Learning

Daily Pay option

401k plan with company match

Comprehensive Health Coverage

Paid Time Off/Vacation Holiday

Qualifications

• Exceptional customer service skills required.
• Excellent verbal and written communication skills needed.

Responsibilities

• Check guests in and assist with inquiries.
• Provide exceptional customer service and resolve issues.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

Hotel:

Normal Marriott 201 Broadway Ave Normal, IL 61761 Front Desk Associate Full time

Starting Compensation

$15.75

Expected Job Closing Date:

2025-04-24 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

What’s In It For You?

The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Get Paid When You Need It – Daily Pay option available.
• Invest in Your Future – 401k plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off/Vacation Holiday- Enjoy exclusive Atrium Traveler discounts to explore new destinations.

Job Description

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• You will assist guests with sending and receiving faxes, packages and mail

Perseverance:

• Help to resolve problems through recovery when things aren’t quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation:

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork:

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy