Front Desk Associate

Atrium Hospitality; Norfolk (VA); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, and vision insurance

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality in Norfolk, VA is hiring a Front Desk Associate to manage front desk operations and serve as the go-to problem solver for guests and teammates. You will handle check-ins and check-outs with warmth and accuracy, while training new front desk staff and ensuring a smooth lobby experience.

The role requires strong customer service and hospitality background, comfort with hotel systems, and the ability to stay on your feet and lift up to 50 lbs.

Qualifications

• Customer service experience and patience.
• Experience in hospitality or leadership is preferred.
• High school diploma or equivalent is required.
• Proficient with hotel systems and computer basics.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and assist guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby maintenance.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Job description

## Front Desk AssociateApply: Norfolk, VA: Full time: Posted Today: R50328Hotel :Norfolk Sheraton### ### ### ### 777 Waterside Drive### ### Norfolk, VA 23510### ### ### ### Full time### ### Compensation Range : $15.60 - $16.38*Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.*### ### **What’s in it for you?**The **Atrium SPIRIT** is a belief in the power of ***Service****, **Perseverance**, **Inclusion**, **Respect**, **Innovation***, and ***Teamwork*** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.* **Career Growth & Learning** – 40% of our management hires are internal promotions!* **Invest in Your Future** – 401(k) plan with company match.* **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.* **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations* **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.* **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.### ### **Job Description****What You Will Do*** Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.* Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.* Support and train new front desk team members—you’re the friendly coach they’ll thank later.* Resolve guest issues quickly and professionally (bonus points if they leave smiling).* Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.**What We Are Looking For*** Customer service experience – You’ve got the people skills and patience to keep things running smoothly.* Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.* High school diploma or equivalent – Because communication, math, and common sense are key.* Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.* Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.**Why Atrium:**Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.