Front Desk Associate

Onelife Fitness; Newport News (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Onelife Fitness is seeking a Part-time Front Desk Associate to provide exceptional service to members and guests. You will be responsible for greeting visitors, managing check-ins, and delivering a top-notch fitness experience. Ideal candidates will have strong communication skills and a work ethic focused on customer satisfaction. Join us in creating a welcoming fitness environment that encourages members to excel.

Benefits

Complimentary membership and guest privileges

Discounts on personal training and wellness programs

In-house continuing education credits and reimbursement

Qualifications

• Six months experience in a health club, customer service, or retail role preferred.
• Friendly, enthusiastic, and positive attitude required.
• Basic computer skills (MS Office, email, Windows).

Responsibilities

• Deliver the ultimate fitness experience to every member.
• Perform cash, check, and credit card transactions accurately.
• Maintain a clean and organized front desk and lobby area.

Skills

Excellent verbal and nonverbal communication skills

Strong work ethic

Ability to multitask

Education

High school diploma or GED preferred

Current CPR/AED certification required

Job description

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Summary Objective

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors, and staff at the front desk, both in-person and over the phone. They are expected to surpass all expectations under the management of the Front Desk Supervisor and with support from the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors, and guests to create a welcoming environment.

Essential Functions

• Deliver the ultimate fitness experience to every member, every time
• Provide the highest level of customer service to all members, guests, and visitors upon arrival
• Professionally greet and check in members, guests, and visitors, and thank them as they leave
• Actively recruit and retain members
• Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities

• Answer phones, field questions, and route calls in accordance with Front Desk standards
• Perform cash, check, and credit card transactions accurately
• Schedule courts and program services for members
• Maintain a clean and organized front desk and lobby area
• Use online computer software for member check-ins and updating member accounts as needed
• Attend all scheduled meetings and trainings
• Follow employee standards of conduct and ethics
• Uphold club building, facilities, service, program, and emergency procedures
• Perform additional duties as assigned
• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities

• Excellent verbal and nonverbal communication skills
• Excellent listening skills
• Strong work ethic including punctuality, organization, and attention to detail
• Ability to maintain a friendly, enthusiastic, and positive attitude
• Professional appearance including a smile, uniform, and name tag
• Confidence and eagerness to develop new relationships quickly
• Ability to quickly learn and apply new knowledge and skills
• Ability to multitask and work well under pressure
• Basic computer skills (MS Office, email, Windows)
• Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications

• High school diploma or GED preferred
• Six months experience in a health club, customer service, or retail role preferred
• Current CPR/AED certification required (if not current, must be obtained within 60 days of employment)

Employee Benefits

• Complimentary membership and guest privileges
• Discounts on personal training, Mind & Body, aquatics, and kids programs
• Discounts on spa services and apparel
• Employee referral bonus
• In-house continuing education credits and reimbursement

Additional Full-Time Benefits

• Medical, dental, vision, supplemental benefits, and group life insurance
• 401(k) retirement plan
• Paid time off

Relocation: Candidates outside the specified area are welcome to apply but must be willing to travel at their own cost. No relocation assistance provided.

Equal Opportunity Employer

US Fitness is an equal opportunity employer. Know Your Rights information is available from the Department of Labor.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Wellness and Fitness Services