Front Desk Associate

IGNITE Fitness Holdings; Town of Gates (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness retailer is seeking a Front Desk Associate who excels in customer service and multitasking. The role involves welcoming members, resolving concerns, and promoting services. Ideal candidates are energetic, flexible, and possess strong communication skills. Competitive benefits include health insurance and a 401K plan.

Benefits

401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• Six months of face-to-face customer service experience in retail or one year of fitness experience preferred.

Responsibilities

• Welcome and exit members professionally and courteously.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.

Skills

Customer Service

Problem Solving

Communication

Work Ethic

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings.

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a friendly and courteous individual who delivers excellent service, fosters customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

1. Welcome and exit members professionally and courteously.
2. Anticipate and respond promptly to members' needs.
3. Provide efficient telephone service with complete and accurate information.
4. Resolve customer concerns using strong communication and problem-solving skills.
5. Maintain club cleanliness for up to 50% of the shift.
6. Deliver prompt customer service with high accuracy in a fast-paced environment.
7. Accept payments, give change and receipts.
8. Promote products and promotions to drive revenue.
9. Answer customer questions regarding policies and procedures clearly and courteously.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-starter with initiative and minimal supervision.
4. Flexible with rotating schedules.
5. Exceptional customer service skills, preferably in the fitness industry.
6. Energetic and enthusiastic.
7. Physical ability to talk, hear, sit, stand, and handle objects, including lifting up to 50 pounds regularly and occasionally up to 75 pounds.

Minimum Qualifications

1. At least 18 years old.
2. High School Diploma or equivalent.
3. Six months of face-to-face customer service experience in retail or one year of fitness experience preferred.

Hours

Flexible scheduling including weekdays and weekends, with initial training hours varying. Discuss availability with the Hiring Manager or note it on your application.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (full-time).
• Paid Time Off (full-time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.