Front Desk Associate

PickleRage - New Rochelle; New York (NY); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Competitive hourly pay

Employee discounts on merchandise and

Flexible scheduling

Growth opportunities within a rapidly

A fun, energetic work environment

Job summary

PickleRage New Rochelle is seeking a Front Desk Associate to welcome guests, manage check-ins, memberships, and reservations, and support daily operations at our Westchester County facility. This part-time role offers growth opportunities as the venue expands and a chance to be part of a high-energy team.

The Front Desk Associate is the first impression of PickleRage, delivering outstanding service, handling inquiries, processing payments, and promoting upcoming programs in a friendly,

Qualifications

• Customer service experience preferred (hospitality, fitness, retail, or sports facilities a plus).
• Strong communication and interpersonal skills.
• Comfortable using POS systems and booking software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-first mindset.
• Availability for evenings and weekends.
• Pickleball experience is a plus but not required.

Responsibilities

• Greet members and guests with a friendly, professional attitude
• Manage court reservations, member check-ins, and program registrations
• Process payments for memberships, retail, events, and food & beverage (if applicable)
• Answer phone calls, emails, and general inquiries
• Assist with league nights, tournaments, and special events
• Maintain a clean, organized front desk and lobby area
• Perform light vacuuming of Pickleball courts and assist with maintaining clean, presentable court areas
• Promote memberships, clinics, and upcoming programs
• Support management with daily operational tasks

Skills

Customer Service

Communication

POS Systems

Multitasking

Team Player

Evenings & Weekends

Pickleball experience

Job description

PickleRage New Rochelle is a 42,000-square-foot, state-of-the-art indoor pickleball facility bringing premier courts, community events, leagues, lessons, and social experiences to Westchester County. We are building a high-energy, welcoming environment for players of all skill levels and are seeking enthusiastic team members to help us deliver an exceptional guest experience.

Position Summary

Front Desk Associate

PickleRage New Rochelle

About PickleRage New Rochelle

PickleRage New Rochelle is a 42,000-square-foot, state-of-the-art indoor pickleball facility bringing premier courts, community events, leagues, lessons, and social experiences to Westchester County. We are building a high-energy, welcoming environment for players of all skill levels and are seeking enthusiastic team members to help us deliver an exceptional guest experience.

Position Summary

The Front Desk Associate is the first impression of PickleRage. This role is responsible for delivering outstanding customer service, managing check-ins, handling memberships and reservations, and ensuring all guests feel welcomed, valued, and like a member of our community.

This is a part-time position with potential for growth as the facility expands.

Key Responsibilities

• Greet members and guests with a friendly, professional attitude
• Manage court reservations, member check-ins, and program registrations
• Process payments for memberships, retail, events, and food & beverage (if applicable)
• Answer phone calls, emails, and general inquiries
• Assist with league nights, tournaments, and special events
• Maintain a clean, organized front desk and lobby area
• Perform light vacuuming of Pickleball courts and assist with maintaining clean, presentable court areas
• Promote memberships, clinics, and upcoming programs
• Support management with daily operational tasks

Qualifications

• Customer service experience preferred (hospitality, fitness, retail, or sports facilities a plus)
• Strong communication and interpersonal skills
• Comfortable using POS systems and booking software
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Availability for evenings and weekends
• Pickleball experience is a plus but not required

What We Offer

• Competitive hourly pay
• Employee discounts on merchandise and programs
• Flexible scheduling
• Growth opportunities within a rapidly expanding brand
• A fun, energetic work environment