Front Desk Associate

RELIVE West Nashville; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Wellness resources

Performance bonus

Employee discounts

Competitive compensation

Growth opportunities

Location-based benefits

Skill development

Job summary

RELIVE West Nashville is seeking a Front of House Associate to embody the RELIVE brand with professionalism and confidentiality. You will onboard and check out patients, greet visitors, and manage scheduling to optimize provider time and room utilization.

You will support patient records, billing details, and coordinate with medical staff and vendors, while ensuring HIPAA compliance and outstanding customer service in a busy wellness center setting.

Qualifications

• GED level education required.
• Experience in customer service environments.
• Experience in a medical setting preferred.

Responsibilities

• Greet patients and visitors in person or by phone and answer inquiries.
• Schedule appointments to optimize provider time and treatment room use.
• Notify provider of patient arrival and maintain service delivery on schedule.
• Comfort patients, answer questions, and maintain a welcoming reception area.
• Maintain patient records and update personal and financial information.
• Process scripts, update billing information, and manage invoicing.
• Monitor inventory and liaise with office to ensure supplies.
• Protect patient confidentiality and HIPAA compliance.
• Coordinate with admin and medical team pre/post-therapy and participate in decisions.
• Use online booking systems accurately and handle patient questions.

Skills

Customer service

Education

GED

Job description

Benefits

• Opportunity for advancement
• Training & development
• Wellness resources
• Bonus based on performance
• Employee discounts
• Attractive Compensation Package
• Growth Opportunities
• Service Benefits - Varying per Location
• Transferable Skill Development

Company Overview

RELIVE is the premier health and wellness center in the country where we focus on the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!

Job Summary

The Front of House Associate represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. The associate has the ability to communicate effectively with patients and has extensive knowledge of the products and services that are available. He or she will onboard and check out all patients properly based on service received, and must be skilled in establishing effective working relationships with other staff as well as external vendors and suppliers.

Responsibilities

• Welcomes patients and visitors by greeting them either in person or on the telephone; must be able to answer or refer patient inquiries.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone effectively.
• Keeps patient appointments on schedule by notifying the provider of the patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Recording and fulfilling scripts, updating financial information; recording and collecting patient charges; filing, verifying, and expediting third-party invoicing and fulfillment.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; liaising with office.
• Protects patients' rights by abiding by HIPAA regulations and maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Liaise with admin and other medical team members pre and post-therapy and participate in shared decision-making.
• Accurately use online booking systems.
• Assist with patients calling with questions and following up.

Qualifications

• Educated to GED level
• Previous experience working in Customer Service environments
• Experience in a medical setting is preferable.