Front Desk Associate

Athena Hospitality Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality group as a Hotel Front Desk Associate, where you will play a vital role in creating exceptional experiences for guests. This position involves greeting guests, managing front desk operations, and providing information about hotel services and local attractions. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and be detail-oriented. With opportunities for growth and a supportive work environment, this role is perfect for those passionate about hospitality and customer service.

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and check in guests in a friendly manner.
• Manage reservations and maintain accurate records.
• Collaborate with housekeeping and maintenance teams.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Computer Proficiency

Education

High School Diploma

Hospitality Education

Tools

Hotel Management System (Opera)

Job description

Description

Job Summary:

We are seeking a friendly and professional Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing front desk operations, and ensuring a welcoming atmosphere in our hotel.

Key Responsibilities:

- Greet and check in guests in a friendly and efficient manner

- Handle guest inquiries and resolve any issues or complaints promptly

- Manage reservations and maintain accurate records in the hotel management system

- Process payments and maintain a balanced cash drawer

- Provide information about hotel services, local attractions, and dining options

- Assist with administrative tasks as needed, including filing and data entry

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Uphold hotel policies and procedures to ensure a safe and secure environment

Skills and Qualifications:

- Hotel management system (Opera) is not needed but preferred

- High school diploma or equivalent; additional education in hospitality is a plus

- Previous experience in a customer service role, preferably in the hospitality industry

- Strong communication and interpersonal skills

- Proficient in using computer systems

- Ability to multitask and work in a fast-paced environment

- Detail-oriented with strong organizational skills

- Flexible schedule, including availability for weekends and holidays

We offer a supportive work environment and opportunities for growth within the company. If you are passionate about providing excellent service and creating memorable experiences for guests, we encourage you to apply.