Front Desk Associate

North Point Hospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Associate in Nashville, TN. You will be the first point of contact for guests, managing check-in and check-out, and ensuring a positive guest experience. Enjoy competitive benefits including travel discounts and a supportive work environment.

Benefits

Travel discounts

Medical, dental, vision healthcare

401k match

PTO after 90 days

Early access to earned wages

Qualifications

• 1-year experience in hotel front desk preferred.
• Strong verbal and written communication skills.
• Friendly and outgoing personality.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in, check-out, and billing processes.
• Respond to guest inquiries and handle complaints.

Skills

Communication

Customer Service

Attention to Detail

Problem Solving

Education

High School diploma

Tools

Computer skills

Job description

Join to apply for the Front Desk Associate role at North Point Hospitality.

Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages, and more!

About North Point Hospitality

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in, check-out, and billing processes.
• Handle sensitive guest information, including room assignments and credit card/cash transactions.
• Respond to guest inquiries, ensuring timely handling of complaints or requests.
• Meet all in-service requirements and comply with all system policies and procedures.

Qualifications

• High School diploma.
• 1-year experience in hotel front desk preferred.
• Strong verbal and written communication skills.
• Customer service orientation with a friendly and outgoing personality.
• Computer skills.
• Attention to detail.
• Strong problem-solving skills and ability to handle challenging situations calmly.
• Professionalism and a caring, respectful attitude.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality