Front Desk Associate

North Point Hospitality; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Associate for its Nashville location. The ideal candidate will greet guests, manage check-in/check-out processes, and ensure excellent customer service. With benefits including travel discounts and a supportive work environment, this is an exciting opportunity for those looking to advance in hospitality.

Benefits

Travel discounts

Medical, dental, vision

401k match

PTO after 90 days

Early access to earned wages

Qualifications

• 1-year experience in hotel front desk desired.
• Ability to anticipate guest needs and respond accordingly.
• Professionalism and friendly personality are essential.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in and check-out processes.
• Handle sensitive guest information and requests.

Skills

Customer service orientation

Strong problem-solving skills

Verbal communication skills

Written communication skills

Job description

About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

What do we bring to the table?

• Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with
• Meets all in-service requirements, complies with all system policies and procedures

What you should bring to the table:

• 1-year experience in hotel front desk desired.
• High level of verbal and written communication skills.
• Customer service orientation with a friendly and outgoing personality.
• Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment