Front Desk Associate

Athena Hospitality Group; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a friendly and professional Hotel Front Desk Associate. This role involves providing exceptional customer service, managing front desk operations, and ensuring a welcoming atmosphere for our guests. Successful candidates should possess strong communication skills and be capable of multi-tasking in a fast-paced environment, with opportunities for growth within the organization.

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus.
• Previous experience in a customer service role, preferably in hospitality.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check in guests in a friendly and efficient manner.
• Handle guest inquiries, requests, and complaints with professionalism.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Additional hospitality training

Tools

Hotel management software

Job description

Description

Job Title: Hotel Front Desk Associate

Job Summary:

We are seeking a friendly and professional Hotel Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing front desk operations, and ensuring a welcoming atmosphere in our hotel.

Key Responsibilities:

- Greet and check in guests in a friendly and efficient manner

- Handle guest inquiries, requests, and complaints with professionalism

- Process reservations and manage room assignments

- Maintain accurate records of guest information and transactions

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

- Provide information about local attractions, services, and hotel amenities

- Assist with billing and payment processing

- Ensure the front desk area is clean and organized

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus

- Previous experience in a customer service role, preferably in the hospitality industry

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Proficient in using computer systems and hotel management software

- Attention to detail and problem-solving skills

- Flexibility to work various shifts, including weekends and holidays

We offer a supportive work environment and opportunities for growth within the company. If you are passionate about providing excellent service and creating memorable experiences for guests, we encourage you to apply.