Front Desk Associate

Club 4 Fitness; Baton Rouge (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in fitness is seeking a Front Desk Associate to deliver exceptional customer service to members and prospects. This role involves greeting visitors, managing front desk activities, and assisting with membership sign-ups. Ideal candidates will have a passion for health and fitness, a reliable and upbeat attitude, and strong communication skills. Join a vibrant team dedicated to creating a welcoming environment and ensuring member satisfaction. This is a fantastic opportunity to be part of a dynamic team in the fitness industry, where your contributions will directly enhance the member experience.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Assist with new membership sign-ups and facility tours.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Empathy

Communication

Education

High School Diploma

Job description

The Front Desk Associate will be responsible for superior customer service to currentCLUB4Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

1. Greet members, prospective members, and guests, providing exceptional customer service.

2. Handle all front desk related activities including :

3. Answer phones in a friendly manner and assist callers with a variety of questions.

4. Check members into the PEAK / ABC IGNITE purchasing system.

5. Assist with the new membership signing-up process.

6. Take prospective members on tours of the Club facility.

7. Update member account information, as needed.

8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.

9. Assist in maintaining the neatness and cleanliness of the Club.

10. Complete daily Club cleaning assignments.

Qualifications

Qualifications / Requirements

1. Customer service background preferred.

2. Basic computer proficiency.

3. A passion for fitness and health.

4. Upbeat and positive attitude!

5. Punctuality and reliability is an absolute must!

6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.

8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.

10. CPR / AED certification preferred.

11. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.

2. Continual talking in person or on the phone during shift.

3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.

4. Must be able to occasionally lift up to 50 lbs.

5. Regular exposure to certain chemicals related to cleaning products.