Front Desk Associate

US Fitness; McLean (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking Front Desk Associates to provide exceptional service to members and guests. In this dynamic role, you will be the face of the company, ensuring a welcoming environment and delivering the ultimate fitness experience. You will handle customer inquiries, manage transactions, and maintain the front desk area. If you have a passion for customer service and thrive in a fast-paced environment, this is the perfect opportunity for you. Join a team that values enthusiasm, professionalism, and the ability to build lasting relationships.

Benefits

Complimentary Membership and Guest Privileges

Discounts on Personal Training

Discounts on Serenity Day Spa Services

In-house Continuing Education Credits

401(k) Retirement Plan

Paid Time Off

Qualifications

• Excellent verbal and nonverbal communication skills are essential.
• Strong work ethic with punctuality and attention to detail is required.

Responsibilities

• Deliver exceptional customer service at the front desk.
• Handle cash, check, and credit card transactions accurately.
• Maintain a clean and organized front desk and lobby area.

Skills

Verbal Communication

Nonverbal Communication

Customer Service

Multitasking

Basic Computer Skills

Attention to Detail

Education

High School Diploma or GED

Tools

MS Office

Email

MS Windows

Job description

Summary Objective:

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time


• Provide the highest level of customer service to all members, guests and visitors upon arrival


• Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave


• Stand for entire shift; sustained periods of time


• Actively recruit and retain members


• Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities:

• Answer phones, field questions, and route calls in keeping with Front Desk standards


• Perform cash, check, and credit card transactions accurately


• Schedule courts and program services for members


• Maintain a clean and organized front desk and lobby area


• Use online computer software for member check-ins, updating member accounts as needed


• Attend all scheduled meetings and trainings


• Understand and follow employee standards of conduct and ethics


• Understand and uphold club building, facilities, service, program, and emergency procedures


• Assume other duties as assigned


• Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities:

• Excellent verbal and nonverbal communication skills


• Excellent listening skills


• Strong work ethic that includes punctuality, organization, and attention to detail


• Ability to maintain a friendly, enthusiastic, and positive attitude


• Outwardly facing professional appearance to include a smile, uniform, and name tag


• Confidence and desire to create new relationships quickly


• Ability to quickly acquire and apply new knowledge and skills


• Ability to multitask and work well under pressure


• Basic computer skills (MS Office, email, MS Windows)


• Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications:

• High school diploma or GED preferred


• Six months experience in a health club, customer service, or retail role preferred


• Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges


• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs


• Discounts on Serenity Day Spa Services and all apparel


• Employee Referral Gift


• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits


• 401(k) Retirement Plan


• Paid Time Off

Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.null