Front Desk Associate

ImageCare Centers; Middletown, Northern (NJ, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Paid time off

Job summary

ImageCare Centers in Middletown, NJ is seeking a full-time Front Desk Associate to greet patients, answer calls, and schedule tests with clinic staff.

You will verify insurance information, collect payments when applicable, guide patients, and maintain patient confidentiality in a busy radiology office.

This role supports multiple locations, requires reliable attendance, and offers a patient-focused environment where teamwork and accuracy are valued.

Qualifications

• Answer incoming and internal calls and take messages.
• Schedule patient appointments for tests with the clinic staff.
• Maintain patient confidentiality and privacy in handling PHI.

Responsibilities

• Answer calls and take messages.
• Schedule appointments and confirm with patients.
• Assist patients and visitors with directions and questions.
• Verify insurance information and collect payments when applicable.
• Coordinate with other offices and locations as needed.

Skills

Customer service

Job description

At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions!

ImageCare Radiology is seeking a Full-Time Front Desk Associate in our Middletown office. All new hires are required to attend first-day orientation at our Mount Olive office before reporting to their assigned work location or training site.

SCHEDULE

Monday-Friday, 10:30am - 7:00pm and Rotating Saturdays.

GENERAL DESCRIPTION OF POSITION

Answer incoming and internal telephone calls from patients, physicians, coworkers, drug representatives and general public . Schedule patient appointments for tests with other professionals located in the clinic. Take messages for physicians and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answering incoming and internal phone calls and taking messages.
• Scheduling appointments for specific modalities . Confirmation of patient appointments via phone calls.
• Assistingpatients and visitors with directions and answering questions.
• Gathering insurance information, verification and copy of cards, change of address information from patients and/or family members and referral documentation.
• Facilitates patient flow by notifying the provider of patient arrival, being aware of delays and communicating with patients and clinical staff.
• Keeps medical office supplies adequately stocked byanticipatinginventory needs, placing orders and monitoring office equipment.
• Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain site and logging off the computer before leaving it unattended.
• Must be familiar with company codes, "Red" (requires immediate attention and review and "Green" (approved status) on the RIS scheduler.
• Possessaccuratejudgement, especially handling charges and dealing with patient accounts.
• Versatile and willing to coordinate with andparticipatein, when necessary, all other aspects of our other Business Offices and locations.
• Responsible for collecting payment prior to exams as applicable, keepingan accuratelog of payment andaccuratedaily batch of credit card machines.

Perform any other related duties as required or assigned.

EXPERIENCE

• Customer service: 1 year (Preferred)

BENEFITS

• Health insurance
• Vision insurance
• 401(k)
• Paid time off

ABILITY TO COMMUTE/RELOCATE

• Middletown, NJ: Reliably commute or planning to relocate before starting work (Required)

Flu Vaccination & Proof of MMR Requirement : It is ImageCare's Company Policy that all personnel must be vaccinated with the MMR and the yearly flu shot.

ImageCare Centers provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.