Front Desk Associate

Marshall Pediatric Therapy; Lexington (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to join their dedicated team in a vibrant pediatric therapy environment. This full-time position is perfect for someone who enjoys interacting with children and families while providing exceptional customer service. The role involves welcoming families, scheduling appointments, and ensuring a smooth experience for all patients. With a strong focus on teamwork and a supportive atmosphere, this organization values happiness and growth, offering a range of benefits including 100% employer-paid medical and dental coverage, paid time off, and opportunities for professional development. If you're ready to make a difference in children's lives, this is the opportunity for you!

Benefits

100% Employer Paid Medical, Dental, and Vision

100% Employer Paid Short Term Disability

100% Employer Paid Life Insurance

401(k) plan - up to a 4% company match

Up to 184 hours of PTO annually

No weekends or holidays

Leadership & growth opportunities

Bonus potential for eligible staff

Qualifications

• Loves interacting with parents and children with strong communication skills.
• Detail-oriented and highly organized with excellent problem-solving abilities.

Responsibilities

• Answer phones, schedule appointments, and check-in patients.
• Collect payments and manage patient billing accounts effectively.

Skills

Customer Service

Problem Solving

Communication Skills

Detail-oriented

Organizational Skills

Time Management

Computer Skills

Tools

Microsoft Excel

Google Sheets

Job description

Job Details

Job Location: Lexington - Lexington, KY

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Description

HIRING NOW!

Front Desk Associate - FULL TIME POSITION! Join our team of administrators and therapists who love working together to help children grow!

Our Story:

Marshall Pediatric Therapy is a therapist & family-owned company, started in 2013, whose mission is to help families build skills for life. We offer a collaborative work environment in our four Central Kentucky clinics that include our talented administrative staff and a multidisciplinary clinical team of highly skilled:

• Registered Behavioral Technicians and Board Certified Behavior Analysts
• Physical Therapists
• Speech Language Pathologists
• Mental Health Therapists
• Occupational Therapists

We work hard to exemplify our company values of love, excellence, happiness, family, and courage each and every day. We prioritize family-centered care & hire for happiness within our team.

Our Benefits:

While our culture and company values are certainly some of our strongest attributes, we also offer a comprehensive benefits platform for our full-time employees including:

• 100% Employer Paid Medical, Dental, and Vision
• 100% Employer Paid Short Term Disability
• 100% Employer Paid Life Insurance
• 100% Employer Paid Direct Primary Care (allows for no co-pays for routine doctor visits)
• 100% Employer Paid eligible zero cost meds through mail order Rx
• Bonus potential for eligible staff (bonus can be financial or you can earn back PTO)
• Up to 184 hours of PTO & holiday pay annually which increases with tenure (this includes a full week at Christmas)
• No weekends or holidays
• 401(k) plan - up to a 4% company match
• Optional plans through Guardian
• Eligible for up to 40 hours of PTO to take one volunteer mission trip annually
• Eligible for tuition discount at EKU through the EKU Advantage Program
• Leadership & growth opportunities
• The best coworkers ever!

Position Overview:

The Front Desk Associate joyfully welcomes, schedules, answers phones, and organizes all that's needed to help a family receive a happy and helpful pediatric therapy experience.

Essential Functions:

• Answer the central telephone system and directs calls accordingly
• Receive the public and answer questions in person and by telephone; respond to inquiries and refer to the appropriate person or department
• Check-in/check-out patients
• Collect co-pays, co-insurance and past balance on the patient billing account
• Verify current day Medicaid/MCO patients
• Verify all intake paperwork is completed and all required fields are signed by parent/guardian
• Create room assignment schedules
• Complete patient files
• Create school excuses
• Schedule future appointments
• Cancel/reschedule appointments
• Responsible for trash & cleaning public & restroom areas
• Collect past-due billing accounts in Central Reach
• Manage fax and voicemail systems
• Share office opening and closing responsibilities

Qualifications:

• Loves interacting with parents and children
• Fantastic problem-solving skills
• Enjoys providing extraordinary customer service
• Motivated by targets and goals
• Stable work history and attendance
• Mature personality
• Detail-oriented
• Highly organized and persistent
• Excellent written and verbal communication skills
• Ability to connect with children, parents, and therapists by phone, in writing, and in-person
• Strong computer skills, including Microsoft Excel and Google Sheets
• Calm in stressful situations
• Able to multi-task successfully
• High energy, drive, and sense of responsibility
• Strong time management skills

Any questions? You can contact Lisa Coleman, Marshall’s Operations Assistant, at [e-mail] or 502-410-5214.

If you've read this far, you might be getting close to joining a new and rewarding work family. Begin our application process today. We look forward to meeting you!

- Pam and Jim Marshall