Front Desk Associate

Brookhaven at Lexington; Lexington (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated Front Desk Associate to provide exceptional service in a vibrant community. In this entry-level role, you will be the welcoming face for residents and visitors, managing inquiries, coordinating services, and ensuring a positive atmosphere. Your organizational skills and compassionate nature will shine as you assist residents and handle various administrative tasks. Join a supportive team that values your contributions and offers competitive wages alongside generous benefits, making a difference in the lives of seniors every day.

Benefits

Subsidized Medical Insurance

Subsidized Dental Insurance

Generous Paid Time Off

Retirement Plan Participation

Qualifications

• Experience in customer service, preferably in elder care.
• Strong verbal and written communication skills.

Responsibilities

• Greet and direct guests and visitors.
• Answer calls and direct callers appropriately.
• Respond to emergencies and fire alarms.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Resolution

Education

High School Diploma

Job description

Join to apply for the Front Desk Associate role at Brookhaven at Lexington.

We are seeking a compassionate and organized second shift Front Desk Associate to join our team at a vibrant senior living community. You will be the first point of contact for residents, families, and visitors, providing exceptional service and support.

Regular Schedule (34.5 hours per week):

• Monday – 12:00pm – 9:00pm
• Tuesday – 2:00pm – 9:00pm
• Wednesday - 2:00pm – 9:00pm
• Thursday - 2:00pm – 9:00pm
• Friday - 2:00pm – 9:00pm

Responsibilities:

• Follow reception schedule/instructions from the Director of Community Living & Outreach.
• Answer calls, determine the nature of the call, and direct callers appropriately.
• Greet and direct guests and visitors.
• Manage packages and mail distribution.
• Respond to emergencies and fire alarms, and provide timely fire alarm panel readings.
• Assist residents with work requests and input requests into the system.
• Update electronic tracking for absences, billing, postage, fax, and guest suite.
• Use resources like the Calendar of Events, Resident Guide, and Internet to respond to resident inquiries.
• Coordinate dry cleaning distribution.
• Perform administrative duties as needed.
• Create a calm, positive, and welcoming atmosphere.
• Utilize the ESL system and print reports for system functionality.
• Communicate resident concerns to the Director of Community Living & Outreach.
• Maintain confidentiality of resident information.
• Report unsafe or hazardous conditions.
• Be available to work holidays and weekends as part of a 365-day operation.
• Perform other related duties as assigned.

Qualifications:

• Experience in customer service, preferably in elder care.
• Strong verbal and written communication skills.
• Ability to resolve issues efficiently and effectively.

Brookhaven offers competitive wages, subsidized medical and dental insurance, generous paid time off, and participation in a retirement plan.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care