Front Desk Associate

Genesis Health Clubs; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Associate to ensure smooth operations and exceptional customer service. In this role, you'll manage guest check-ins, maintain the front desk's organization, and build professional relationships with members. This position requires a friendly demeanor, excellent communication skills, and the ability to handle cash transactions. If you are passionate about providing top-notch service and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Must hold current CPR certification or obtain within 60 days of start date.
• Experience in cash handling and credit cards is required.

Responsibilities

• Manage day-to-day operations of the Front Desk and ensure quality customer service.
• Respond quickly to emergency situations and maintain a clean, organized front desk.

Skills

Customer service abilities

Cash handling

CPR certification

Communication skills

Job description

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check-ins, member retention, and maintaining quality customer service.

Duties and Responsibilities:

1. Executes procedures as outlined by front desk manual
2. Answer phones, take messages, and transfer calls
3. Knowledgeable of Clubs amenities and surroundings
4. Communicates kindly and sincerely using members' names
5. Attends all staff and club meetings and events
6. Establish and maintain professional relationships with members and staff
7. Ensures front desk is clean, maintained, and organized at all times
8. Ability to respond quickly and appropriately to emergency situations

Expectations:

1. Present a professional demeanor at all times when representing the Genesis Health Clubs
2. Provide input in developing strategies to support club goals and objectives
3. Ability to respond to common inquiries or complaints from members

Job Requirements:

1. Available to work weekends, evenings, and holidays
2. Must hold current CPR certification or obtain within 60 days of start date
3. Ability to work well with others
4. Experience in cash handling and credit cards
5. Customer service abilities

Physical Requirements:

1. Ability to stand for long periods of time
2. Ability to lift up to 35 pounds
3. Ability to communicate with guests and other associates, including reading, writing, and speaking