Front Desk Associate

EyeSouth Partners; Jamestown (NY); On-site; USD 33,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Front Desk Associate to join their Jamestown team. This role focuses on delivering exceptional patient services, maintaining efficient office operations, and requires strong organizational and customer service skills. Candidates must have significant experience in a medical office setting and be proficient in computer skills. A competitive salary and comprehensive benefits are included.

Benefits

Medical

Dental

Vision

401k with Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Qualifications

• Minimum 2 years of experience in a medical office/health care setting.
• Strong computer knowledge with a typing speed of 30 WPM.
• Understanding of medical terminology preferred.

Responsibilities

• Provides exceptional patient service and interviews patients for demographic information.
• Handles appointment scheduling and processes medical records requests.
• Verifies insurance and collects copays from patients.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Computer Skills

Problem Solving

Education

High School Diploma or Equivalent Certificate

Job description

Join to apply for the Front Desk Associate role at EyeSouth Partners

1 week ago Be among the first 25 applicants

Join to apply for the Front Desk Associate role at EyeSouth Partners

Get AI-powered advice on this job and more exclusive features.

At Community Eye Care Specialists our mission is to provide our patients with the highest level of quality care and we treat them like members of our family -- because they are. We serve the Northern PA and the Southern NY area with office locations in Warren, Dunkirk, Olean, Seneca, and Jamestown. Our mission is simple as we are helping people see!

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Pay Range - $17.00-17.50hr. Commensurate with experience

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
  
  
  

Education

• High School Diploma or Equivalent Certificate
  
  
  

Required Skills

• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
  
  
  

Preferred Skills

• Understanding of medical terminology
  
  
  

We offer a competitive benefits package to our employees

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package
  
  
  

We also offer the following benefits for FREE

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance
  
  
  

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at EyeSouth Partners by 2x

Get notified about new Front Desk Associate jobs in Jamestown, NY.

Jamestown, NY $33,000.00-$55,000.00 2 days ago

Office Assistant I - GLPP Family Practice

Front Desk Agent (The Athenaeum Hotel)/Seasonal Employment

Office Assistant II - GLPP Internal Medicine

Front Desk Attendant (Turner Fitness Center)/Seasonal Employment

Registration Clerk (Community Education)/Seasonal Employment

Business Office Associate (Chautauquan Daily)/Seasonal Employment

Clerical Assistant 2 - Warren County Assistance Office

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.