Front Desk Associate

OTO Development; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel development company as a Front Desk Associate in Jacksonville, Florida. In this entry-level position, you will be responsible for assisting guests, managing check-ins and check-outs, and ensuring a positive customer experience. Competitive pay and benefits are offered, making it an excellent opportunity in the hospitality industry.

Benefits

Medical insurance options

Dental and vision insurance

401k with company match

Paid time off

Paid holiday time

Travel discounts

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Ability to work well with others as part of a team.
• Strong problem-solving and solution-finding abilities.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Anticipate guests' needs to enhance their experience.

Skills

Communication skills

Teamwork

Customer service

Job description

Join to apply for the Front Desk Associate role at OTO Development

2 weeks ago Be among the first 25 applicants

Join to apply for the Front Desk Associate role at OTO Development

We are pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
  
  

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
  
  

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

Pay Scale: $12.93 - $24.29/hour

*Rate depends upon state/market*

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager

Revised 6/11/25

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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