Front Desk Associate

Coastal Health; Middleburg (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare company as a Front Desk Associate, playing a vital role in delivering outstanding patient service. This entry-level position involves greeting patients, scheduling appointments, and maintaining accurate records. We offer competitive wages, health benefits, and opportunities for career advancement in a supportive work environment.

Benefits

Competitive wages

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

401(k) retirement plan

Up to 3 weeks of paid time off (PTO)

7 paid holidays

Supportive work environment with opportunities for career advancement

Qualifications

• Minimum 1 year of experience in a medical or healthcare setting required.
• Strong multitasking and time management skills necessary.

Responsibilities

• Enhanced patient satisfaction by scheduling appointments in person and over the phone.
• Maintained accurate patient accounts by recording and updating financial information.
• Provided a welcoming presence to patients and addressed their concerns.

Skills

Multitasking

Customer Service

Communication

Time Management

Organization

Education

High school diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at Coastal Health.

Coastal Health is currently seeking a motivated, career-oriented Front Office Check-Out Representative to join our growing team! This individual will play a vital role in delivering outstanding patient service by greeting and assisting patients, scheduling appointments, collecting payments, and maintaining accurate records and accounts.

Benefits Include (but Are Not Limited To):

• Competitive wages
• Health, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k) retirement plan
• Up to 3 weeks of paid time off (PTO)
• 7 paid holidays
• A supportive work environment with opportunities for career advancement

Key Responsibilities:

• Enhance patient satisfaction by efficiently scheduling appointments in person and over the phone
• Keep appointments running smoothly by notifying providers of arrivals and delays, and monitoring schedules
• Provide a welcoming and calming presence to patients, addressing their concerns and maintaining a clean reception area
• Ensure treatment information is readily available by accurately filing and retrieving patient records
• Maintain accurate patient accounts by recording and updating personal and financial information
• Support revenue cycle efforts by recording, collecting, and reconciling patient balances and managing patient credit as needed
• Manage office inventory and supplies by monitoring stock levels and placing orders as necessary
• Respond to patient emergencies or distress in a calm, effective manner
• Uphold patient confidentiality by securely handling personal and financial information
• Support office operations by adhering to internal policies and procedures and suggesting improvements
• Foster a collaborative environment by contributing to team success and helping wherever needed
• Greet all patients and visitors warmly—both in-person and over the phone—and respond to inquiries or direct them appropriately

Qualifications:

• High school diploma or equivalent (Required)
• Minimum 1 year of experience in a medical or healthcare setting (Required)
• Strong multitasking and time management skills
• Excellent customer service and communication skills
• Flexibility and adaptability in a fast-paced environment
• Professional demeanor and attention to detail
• Proficiency in scheduling, word processing, and general office tasks
• Team-oriented with a focus on quality and professionalism

Join Coastal Health and become part of a team dedicated to providing exceptional care and service in an environment where your contributions are valued.

We look forward to meeting you!

Qualifications: Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Team-driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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