Front Desk Associate

MSU Student Life & Engagement; Center (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel is seeking a Front Desk Associate to ensure outstanding service at the Kellogg Hotel & Conference Center. The role involves mastering various positions and providing exceptional guest engagement, with flexible hours required including weekends and holidays. Candidates with previous hotel experience are preferred, and commitment to guest service is critical.

Qualifications

• Commitment to providing outstanding guest service.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Master roles including Telephone Operator and Reservations Agent.
• Ensure accurate guest transactions and provide excellent customer interactions.
• Assist guests with luggage and directions.

Skills

Outstanding guest service

Excellent communication skills

Teamwork

Job description

Posting Details

Position Information

Job Description

RHS Job Title Front Desk Associate Job Description

Pay Rate- 16.00

Role

As a Front Desk Associate, you will train on and master all the front office positions at the Kellogg Hotel & Conference Center. You will be expected to master the following roles:

• Telephone Operator
• Reservations Agent, and Front Desk Agent
• Outstanding customer service to a wide range of guests
• Actively engage with all guests of the Hotel
• Assist guests with luggage and directions
• Answer phones, perform data entries, assist in maintaining records and accounts
• Ensure accurate guest folios and transactions at the Front Desk
• Check guests in and out of the hotel while assisting with various guest service duties
• Leaving guests with a lasting positive impression of Kellogg and MSU.
• Valuable experience gained, which includes:
• Professionalism
• Improved face-to-face communication
• Empowerment to make decisions
• Teamwork
• Guest service to all hotel guests.
  
  

We are only looking to hire one candidate who has previously worked at the Kellogg Center.

Required Qualifications

• Must be committed to providing outstanding guest service to all hotel guests.
• Must have excellent communication skills.
• Work 16-32 hours per week, including weekends, evenings, MSU semester breaks and holidays.
  
  

Preferred Qualifications

Previous experience working in hotel or Resort

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Physical Demands

Frequent lifting of 20 lbs or more

Work Hours Work Location Kellogg Center (Loc)

Posting Detail Information

Posting Number 20161785P Open Date 06/20/2025 Close Date 07/04/2025 Open Until Filled No Special Instructions

N/A

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Resume
  
  

Optional Documents

• Cover Letter