Front Desk Associate

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

The University of Missouri-Columbia seeks a Front Desk Associate to provide excellent customer service and administrative support at the MURR facility. This full-time role includes handling check-in/out procedures, maintaining records, and ensuring safety protocols are followed. Ideal candidates will have strong communication skills and experience in a similar role, contributing to a vital operation focused on cancer research and medical isotope production.

Benefits

Comprehensive benefits package including medical, dental, and vision plans

Paid time off and short- and long-term disability

Educational fee discounts

Qualifications

• 5 years of experience in similar roles is preferred.
• Strong reliability, punctuality, and attendance are essential.
• Ability to focus on customer needs and work cooperatively.

Responsibilities

• Promote facility safety and security by following policies and procedures.
• Demonstrate outstanding customer service via phone, email, and in-person.
• Maintain accurate records and assist in the coordination of facility tours.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Hiring Department

MRR Central Svcs

A life-saving operation in the middle of America — the University of Missouri Research Reactor (MURR) — needs you to help guide its future. MURR is expanding its critical cancer-fighting and medical isotope production.

MURR’s reactor is the highest-power university research reactor in the United States, operating at 10 megawatts, 6.5 days a week and 52 weeks a year. The MURR facility enables research across many disciplines – From investigating ancient cultures and how plants respond to their environment, to analyzing industrial materials and developing radiopharmaceuticals that have lifesaving clinical applications. The MURR facility is a reliable resource for researchers, scientists, engineers and students across the country.

Be a part of the future of fighting cancer and saving lives.

Be a part of MURR

Hiring Department

The University of Missouri Research Reactor (MURR) is seeking a Front Desk Associate (Compliance Specialist I) to serve as the first point of contact by creating a welcoming experience for guests, visitors, staff, and other stakeholders. This position will engage with a variety of internal and external stakeholders and will report to the Senior Director of Central Services.

MURR Facility Operations supports the critical infrastructure necessary to deliver the efficient and safe operation of the research reactor, isotope production, and research activities. This includes the development and maintenance of a long-term facility master plan.

Key Duties Performed by this position will include

• Promote facility safety and security by following policies, procedures, and federal regulations, and guiding guests and visitors through them
• Demonstrate outstanding customer service to staff, students, partners, visitors, etc. via phone, email, and in-person
• Administer check-in/check-out procedures for identification badges, dosimetry, keys, vehicle, etc.
• Answer, screen, and forward incoming telephone calls and provide information, as appropriate
• Maintain accurate and up-to-date records (logbooks, directories, distribution lists, etc.)
• Assist in the coordination and scheduling of facility tours
• Maintain facility-wide general office supply inventory
• Receive, sort, and distribute daily mail deliveries
• Prepare and format correspondence, reports, and other documentation as requested
• Assist in the planning and preparation of meetings and other events
• Provide administrative and clerical support for MURR personnel when needed
• Perform other related duties as assigned
  
  

Must be available for regular and consistent onsite work

Successful candidates will be reliable individuals with exceptional communication, customer service and organizational skills.

Shift

Monday through Friday, 8AM to 5PM but will require work outside of this schedule as needed. This includes holidays and university closures.

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Strong record of trustworthiness, reliability, punctuality, and attendance
• Commitment to being customer centric by focusing efforts on meeting needs of internal and external customer service skills
• Demonstrated ability to collaborate by building partnerships and working productively with others to meet shared objectives
• Strong verbal and written communication skills
• Strong verbal and written communication skills attention to detail
• Discretion
• Strong multitasking and organizational skills
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
• Strong judgment and problem-solving skills
• High attention to detail
• Growth mindset
  
  

Anticipated Hiring Range

Salary Range: $17.05-$29.69 Hourly

Grade: GGS-006

University Title: Office Support Assistant IV

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Community Information

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Administrative

• Industries

  Higher Education and Research Services

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