Front Desk Associate

UFC Gym - Downtown Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Job summary

UFC GYM - Downtown Pittsburgh is seeking a Front Desk Associate to deliver exceptional service to members and guests. You will greet visitors, handle check-ins, answer calls, and address inquiries with professionalism.

Responsibilities include maintaining the front desk and lobby, supporting club operations, and assisting with reservations and retail goals. The role offers a $12.00 hourly wage and opportunities for bonus based on performance.

Qualifications

• Energetic, friendly personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Excellent customer service, diplomacy and professionalism.
• Able to multi-task with accuracy and attention to detail.
• High school diploma or GED; CPR/AED certification.

Responsibilities

• Greet and assist guests and members promptly and warmly.
• Answer incoming calls professionally and efficiently.
• Ensure proper member check-in procedures are followed.
• Address member questions and escalate to management when needed.
• Maintain maintenance log, fitness profiles, telephone inquiries and reservations.
• Report unsafe conditions or emergencies to management immediately.
• Keep front desk and lobby neat and clean at all times.
• Monitor retail goals and help club meet/exceed targets.
• Call past-due members regarding late dues and down payments.

Skills

Energetic & friendly personality

Interpersonal & communication skills

Customer service focus

Multitasking & attention to detail

Telephone etiquette

Education

High school diploma or GED

CPR/AED certification

Job description

Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Benefits

• Bonus based on performance
• Employee discounts

Required Qualifications

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum Certifications/educational Level

• High school diploma or GED required
• Current CPR/AED certification

Compensation

$12.00 per hour

About UFC GYM

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

Disability Accommodation

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].