Front Desk

UFC Gym - Downtown Pittsburgh; Kailua (HI); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health insurance

Employee discounts

Free uniforms

Training and development

Growth opportunities

Job summary

UFC Gym - Downtown Pittsburgh is looking for a Front Desk Representative. You will be the face of the club, providing outstanding customer service and creating a welcoming environment. Your responsibilities will include greeting members, managing check-ins, assisting with retail purchases, and addressing member inquiries.

The position offers a competitive salary of $16.00 per hour, with benefits like health insurance, employee discounts, and opportunities for advancement. Apply now to become part of our dynamic community!

Qualifications

• Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Current CPR/AED certification required for overnight staff.
• Ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Responsibilities

• Warmly greet members and guests as they enter and leave the club.
• Answer incoming calls and transfer them promptly to the correct department.
• Verify memberships, enroll members for classes, and check-in prospective members.
• Process transactions accurately using the point-of-sale (POS) system.
• Perform opening and closing procedures.

Skills

Interpersonal skills

Attention to detail

Customer service experience

Multitasking

Basic computer skills

Education

High school diploma or GED

Job description

Front Desk Representative

We empower the fighting spirit in you! The Front Desk Representative is the face of the club and the first point of contact for members and guests. You will deliver superior customer service by creating a welcoming environment, assisting with retail purchases, and ensuring everyone who walks through our doors feels the energy of the UFC GYM community.

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training and development
• Wellness resources

What We Offer

• Competitive salary and performance bonuses
• Comprehensive benefits: health, dental, and vision insurance (for eligible employees)
• Growth: tuition assistance and opportunities for career advancement
• Perks: free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA)

Key Responsibilities

Customer Service & Hospitality

• First impressions: warmly greet members and guests as they enter and leave the club, maintaining a professional and high‑energy atmosphere.
• Communication: answer incoming calls professionally, transferring them promptly to the correct department or individual.
• Check‑in and registration: verify memberships, enroll members for classes, and check‑in prospective members for the sales team.
• Problem solving: address member questions directly or guide them to the appropriate lead for further assistance.

Sales & Administration

• Retail excellence: sell supplements, apparel, and gear. Process transactions accurately using the point‑of‑sale (POS) system.
• Club upkeep: keep the front desk and lobby area neat, clean, and organized.
• Daily operations: perform opening and closing procedures and assist with inventory or product pricing as needed.
• Member support: call members regarding past‑due accounts to help them maintain their active status.

Professional Standards

• Reliability: adhere to shift schedules, including all meal and rest break periods.
• Engagement: stay focused on member needs, avoiding non‑work‑related activities like personal cell phone use or internet surfing while on duty.

Qualifications

• Experience: minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Skills: strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
• Technical: basic computer skills and experience handling multiple phone lines.
• Education: high school diploma or GED required.
• Certifications: current CPR/AED certification required for overnight staff.
• Physical: ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Ready to be the face of the gym? Apply today! We respond to all applications.

Compensation: $16.00 per hour

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668‑0911 or [e-mail].

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.