Front Desk Associate

Baymont Inn & Suites O'Fallon; Glenview (IL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Baymont Inn & Suites O'Fallon is seeking a friendly Front Desk Associate to warmly welcome guests, manage check-in/check-out, and handle routine front-desk tasks with precision.

You will answer phones, support clerical duties, maintain an orderly reception area, and contribute to a smooth, customer-focused lobby experience for visitors and staff.

Qualifications

• Prior front desk or receptionist experience in a fast-paced setting.
• Proficient in data entry and clerical tasks.
• Strong organizational and time-management skills.
• Excellent customer service and communication abilities.

Responsibilities

• Greet visitors and guests warmly while managing check-in/check-out with courtesy.
• Operate multi-line phone systems, answer inquiries, and direct calls professionally.
• Support clerical duties such as typing, emails, and basic office tasks.
• Provide customer service and address questions or concerns promptly and professionally.

Skills

Customer service

Phone etiquette

Multiline phone systems

Office organization

Tools

Microsoft Office

Job description

Job Summary

We are seeking an energetic and detail-oriented Front Desk Associate to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management tasks to ensure a smooth and efficient workplace environment. Your positive attitude, organizational skills, and ability to handle multiple responsibilities will help create a professional and friendly atmosphere for visitors, clients, and team members alike.

Responsibilities

• Greet visitors, clients, and staff warmly while managing check-in procedures with professionalism and courtesy.
• Operate multi-line phone systems, answer inquiries promptly, and direct calls accurately using proper phone etiquette.
• Assist with clerical duties including typing correspondence, managing emails, and supporting customer service efforts.
• Provide customer support by addressing questions or concerns efficiently and professionallyQualifications.
• Proven experience in office management, administrative support, or as a receptionist in a fast-paced environment.
• Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently.
• Previous experience with front desk operations, medical or dental receptionist duties is a plus.
• Familiarity with multi-line phone systems, data entry, and filing systems.
• Exceptional customer service skills with a friendly demeanor and strong phone etiquette.