Front Desk Agent - Full Time

Concord Hospitality Enterprises; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) options

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises seeks a friendly Front Desk Clerk or Guest Services Clerk who will be the hub of guest interaction. You will greet guests, handle check-ins and questions with a proactive, courteous approach to ensure a welcoming stay.

This role rewards great communicators with responsibilities including resolving guest concerns, processing payments, and collaborating with hotel departments to exceed expectations.

Qualifications

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively resolve guest concerns to ensure timely satisfaction.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Communicate proficiently both written and verbally.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Check guests into and out of rooms.
• Complete tasks according to established checklists and procedures.
• Work independently or as part of a team.

Responsibilities

• As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Communicate proficiently both written and verbally.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• Check guests into and out of rooms
• Complete tasks according to established checklists and procedures
• Work independently or as part of a team.

Job description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Communicate proficiently both written and verbally.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• Check guests into and out of rooms
• Complete tasks according to established checklists and procedures
• Work independently or as part of a team.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.