Front Desk Associate

Genesis Health Clubs; Des Moines (IA); On-site; USD 28,000 - 42,000; Full time

Job description

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check-ins, member retention, and maintaining quality customer service.

Duties and Responsibilities:

1. Executes procedures as outlined by front desk manual
2. Answer phones, take messages and transfer calls
3. Knowledgeable of Clubs amenities and surroundings
4. Communicates kindly and sincerely using members' names
5. Attends all staff and club meetings and events
6. Establish and maintain professional relationships with members and staff
7. Ensures front desk is clean, maintained, and organized at all times
8. Ability to respond quickly and appropriately to emergency situations

Expectations:

1. Present a professional demeanor at all times when representing the Genesis Health Clubs
2. Provide input in developing strategies to support club goals and objectives
3. Ability to respond to common inquiries or complaints from members

Job Requirements:

1. Available to work weekends, evenings, and holidays
2. Must hold current CPR certification or obtain within 60 days of start date
3. Ability to work well with others
4. Experience in cash handling and credit cards
5. Customer service abilities

Physical Requirements:

1. Ability to stand for long periods of time
2. Ability to lift up to 35 pounds
3. Ability to communicate with guests and other associates, including reading, writing, and speaking