Front Desk Associate

WoofHaus; Denver (CO); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

Medical benefits after 6 months

DigIn Shared Ownership Program

Discounted DayPlay at some locations

Job summary

WoofHaus, part of Digs Dog Care, in Denver, seeks a part-time Front Desk Associate to meet and greet clients and dogs, answer inquiries, and book services. You will assist with reservations for grooming, daycare, overnights, enrichment, and K9 massage, while maintaining a calm, professional demeanor in a busy, dog-focused setting.

The role offers flexible hours, opportunities for growth, and benefits such as dental/vision, 401(k) with company match, and eventual medical coverage after 6 months.

Qualifications

• Excellent communication with clients and team.
• Willingness to learn and continue education about the industry & dogs.
• Professional demeanor in lively environments.
• Able to perform some physical tasks and walking.
• Weekend availability as needed.

Responsibilities

• Answering phone and respond to emails in a professional manner.
• Take and book reservations for grooming, daycare, overnights, enrichment and K9 massage.
• Check dogs in and out.
• Take payments.
• Work with the Goose program and coordinate with back-of-house team.
• Organize paperwork for new clients.
• Call vets to obtain vaccination records.
• Clean lobby area and front entrance.
• Willingness to learn and continue education about the industry & dogs.
• Note: position requires a fair amount of walking.

Skills

Communication

Critical thinking

Organization

Under pressure

Multi-tasking

Willingness to learn

Work ethic

Reliability

Team player

Positive attitude

Dog knowledge

Job description

• Excellent communication skills, both written and oral
• Critical thinker with problem-solving abilities
• Terrific organizational skills
• Works well under pressure
• Able to multi-task
• A willingness to learn and take direction
• Strong work ethic
• Consistency and reliability
• A Team player
• Have a positive attitude
• Some knowledge of dog breeds and behaviors and experience in the yard are an asset

What the job entails

• Commitment to the welfare of our clients
• Initiative
• Answering the phone in a professional and courteous manner / responding to emails
• Taking and booking reservations for both grooming, daycare, overnights, enrichment and K9 massage
• Checking dogs in and out
• Taking payment
• Working with the pet industry specific program 'Goose'
• Regular communication with back of house Team members
• Some physical labor (working with dogs)
• Organize paperwork for new clients
• Making calls to vets to obtain vaccination records
• Cleaning inside of lobby area and front entrance area outside
• Willingness to learn and continue education about the industry & dogs
• Note: this position requires a fair amount of walking

*MUST BE ABLE TO WORK WEEKENDS ON OCCASION*

The right candidate will possess a professional, upbeat and calm demeanor in sometimes a lively, unpredictable environment.

What We Offer

• Dental and vision benefits kick in shortly after your start date
• at 90 days you're eligible for a 401(k) with up to 4% company match
• At 6 months, medical benefits become available to full-time teammates
• after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success
• Many locations also offer teammates discounted DayPlay as a little extra perk

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.

About WoofHaus

Woofhaus part of Digs Dog Care, and is a boutique dog daycare, kennel-free overnights, enrichment + grooming facility located in the Platt Park area of Denver. We are looking for a part-time Front Desk Associate to meet and greet our incredible clientele, greet the pups and ensure all questions are answered!