Front Desk Associate

Digs Dog Care-24; Zionsville (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with up to 4% company match

Medical benefits at 6 months

DigIn Shared Ownership Program

Discount DayPlay

Job summary

Digs Dog Care-24 is seeking a Front Desk Associate to be the welcoming face for pet parents and pups. You’ll manage check-ins/outs, process payments, and answer questions with warmth in a fast-paced, pet-first environment.

This role blends hospitality with organization and compassion for dogs. You’ll support grooming, manage profiles, maintain a clean lobby, and contribute to a positive culture with growth opportunities and benefits.

Qualifications

• Genuine love for dogs and hospitality
• Strong written and verbal communication
• Highly organized with attention to detail
• Calm, solutions-oriented in a fast-paced setting
• Experience with phones, computers, and POS systems
• Comfort with dogs of varying sizes and temperaments
• Ability to stand for long periods and lift up to 30 lbs
• Flexible scheduling including weekends/evenings/holidays
• Ability to build trust with pet parents
• 1 year of reception experience in veterinary/hospitality preferred

Responsibilities

• Greet guests warmly and manage front desk interactions
• Check in/out pets, manage parent/pup profiles, process payments
• Answer phones with professional etiquette
• Coordinate with grooming team and manage appointments
• Inform clients about services and updates
• Maintain a clean, welcoming front desk and lobby
• Record clear daily notes for team communication
• Assist with opening/closing procedures and cleaning
• Support daycare play groups as needed
• Contribute to culture and pet wellbeing at Digs

Skills

Customer service

Communication skills

Organizational skills

Phone etiquette

POS system

Dog passion

Teamwork

Tools

POS systems

Job description

About the role

The Front Desk Associate is the face of Digs, the first smile every pet parent and pup sees when they walk through our doors. This role is equal parts hospitality, organization, and genuine love for animals. You’ll set the tone for every visit, ensuring pet parents feel confident and cared for from check-in to check-out. If you thrive in a fast-paced, people-first environment and love dogs as much as we do, this role is for you.

Responsibilities

• Serve as the first point of contact for all guests, greeting pet parents and pups with warmth and professionalism
• Check pets in and out of our system, manage and update parent and pup profiles, and process payments accurately
• Answer phones promptly and professionally, maintaining excellent phone etiquette at all times
• Support the grooming team by communicating service details, managing grooming appointments, and ensuring a smooth handoff between the front desk and grooming areas
• Ensure every pet parent is informed about our services, products, and any updates relevant to their pup’s stay
• Maintain an organized, clean, and welcoming front desk and lobby area
• Keep clear and accurate daily notes to support seamless communication across the team
• Conduct opening and closing procedures and follow standard cleaning protocols
• Assist with daycare play groups and kennel areas as needed
• Pitch in on additional tasks that contribute to the overall culture, pet wellbeing, and hospitality experience at Digs

Qualifications

• A genuine love for dogs and a passion for delivering exceptional hospitality
• Strong communication skills, both written and verbal, with excellent phone etiquette
• Highly organized with sharp attention to detail and the ability to manage multiple tasks at once
• Comfortable working in a fast-paced environment with a calm, solutions-oriented mindset
• Comfortable using phones, computers, and POS systems in a busy environment
• Comfortable interacting with dogs of all sizes and temperaments
• Ability to stand or sit for extended periods and move between front and back-of-house areas
• Ability to lift up to 30 lbs. occasionally (e.g., small dogs, supplies)
• Available for flexible scheduling, including weekends, evenings, and holidays
• Understanding of the trust pet parents place in us when leaving their family members in our care
• 1 year of reception experience in a veterinary, hotel, or hospitality setting preferred but not required

What to Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.

Growth Path

Demonstrates readiness for the Supervisor position when:

• Sets the standard for attendance – on time, every time and ready to go
• Consistent positive feedback from pet parents
• Mastery of booking and POS systems
• Demonstrates exceptional attention to detail and communicates effectively with all teammates
• Takes initiative to learn new skills and actively seeks out new responsibilities
• Upholds Dig’s Code of Conduct and positively contributes to team culture
• Full mastery of Pack Leader and Kennel Tech responsibilities
• Ability to lead, support, and hold accountable all front and back of house team members

What We Offer

At Digs, we take care of our pack.

• Dental and vision benefits kick in shortly after your start date, and at 90 days you’re eligible for a 401(k) with up to 4% company match.
• At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success.
• Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.