Front Desk Associate

Peak Fitness Solutions; Cypress (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Front Desk Associate to oversee operations at a vibrant fitness club. This role involves not only ensuring a clean and welcoming environment but also engaging with members to enhance their experience. You'll be at the forefront of membership sales and community outreach, playing a vital role in promoting club programs and maintaining high service standards. If you are passionate about fitness and customer service, and possess strong management and communication skills, this is an exciting opportunity to make a positive impact in a thriving community.

Benefits

Opportunity for advancement

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Qualifications

• Strong management skills in recruitment, training, coaching, and delegation.
• Effective communication and team-building skills.

Responsibilities

• Oversee facility operations and ensure high standards of customer service.
• Enhance public reputation through community involvement and marketing.

Skills

Management Skills

Communication Skills

Customer Service Skills

Time Management Skills

Organizational Skills

Education

Bachelor’s Degree in Business Administration or Fitness-related Field

Tools

MS Word

Excel

Outlook

Job description

Benefits:

• Opportunity for advancement
• Wellness resources
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

Reports To: Operations Director

Classification: Non-exempt

Summary:

The Front Desk Associate is responsible for all activity and operations at their assigned Fitness Club location. Key duties include overseeing the facility, membership sales, and delivering quality service to staff and guests. They ensure the club remains clean and well-maintained, motivate staff positively, and provide a safe, enjoyable environment.

Position Responsibilities:

• Member services and retention
• Enhance public reputation through community involvement
• In-club marketing and programming
• Address staff and guest concerns promptly
• Maintain high standards of customer service and staff recognition

Required Attributes:

• Strong management skills: recruitment, training, coaching, goal setting, performance management, delegation, organization
• Effective motivational, communication, team-building, and training skills
• High professionalism, honesty, integrity, and work ethic
• Excellent attendance record
• Superior customer service skills
• Basic computer skills: MS Word, Excel, Outlook
• Willingness to work flexible hours
• Strong time management skills
• Professional communication skills for small and large groups
• Ability to promote club programs externally and manage public relations
• Comfortable with B2B marketing
• Ability to identify and leverage current health, fitness, and market trends

Training:

Mandatory training sessions, weekly conference calls, and live sales training are required.

Preferred Qualifications:

• Bachelor’s degree, preferably in Business Administration or a fitness-related field
• Personal Training Certification (NASM, NCCPT, ACE, NFPT, AFAA, NAFC, or approved equivalent) and CPR/AED/First Aid certification (or ability to obtain within 60 days)

Competencies:

• Self-Directed
• Team Building
• Attention to detail
• Interpersonal skills
• Time management
• Organizational skills