Guest Experience Player

Greek Peak Mountain Resort; City of Cortland (NY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Exclusive Season Pass

Discounts on food, gear, lodging

Professional growth and training

Job summary

Greek Peak Mountain Resort in Cortland, NY, is seeking a Winter Guest Experience Player to welcome guests, answer questions, and help ensure memorable visits from arrival to departure.

This seasonal role begins in early December 2026. You must be at least 16 years old and available on weekends. You will assist with parking, passes, tickets, equipment rentals, and lift-related needs while working outdoors in varying weather.

Qualifications

• Friendly and outgoing attitude for guest interactions.
• Customer service experience or teaching is a plus.
• Weekend and holiday availability required.

Responsibilities

• Welcome guests and help them navigate the resort.
• Assist with parking, season pass, tickets, rentals, and other needs.
• Monitor lift lines, share safety information, assist boarding and exiting lifts.
• Maintain a clean and welcoming environment.
• Anticipate guest questions and address concerns to ensure a great visit.
• Work outdoors in varying weather conditions and support the resort team.

Skills

Friendly & Outgoing

Customer Service

Flexible & Adaptable

Job description

Greek Peak Mountain Resort Mission Statement

“To Create Unforgettable Memories”

Join Our Team as a Winter Guest Experience Player!

Do you enjoy helping others and working in an active outdoor environment? As a Guest Experience Player at Greek Peak Mountain Resort, you’ll help welcome guests, answer questions, and keep their visit running smoothly from arrival to departure. This is your opportunity to make a difference in someone’s day while enjoying the perks of working at the resort!

THIS SEASONAL POSITION WILL BEGIN IN EARLY DECEMBER 2026

Applicants MUST be at least 16 years old and have WEEKEND availability.

What You’ll Do:

• Welcome guests with a friendly attitude, help them navigate the resort, and make each experience memorable.
• Support guests with parking, season pass and ticket questions, equipment rentals, and other needs.
• Monitor lift lines to keep guests moving smoothly, share safety information, and assist guests as they board and exit lifts.
• Maintain a clean and welcoming environment throughout the resort.
• Anticipate guest needs and respond to questions, concerns, and issues to help everyone enjoy their visit.
• Work outdoors in varying weather conditions and assist with tasks that support the resort team.

Who We’re Looking For:

• Friendly & Outgoing: You bring a positive attitude to every guest interaction.
• Customer Service-Oriented: You’re committed to providing exceptional service. Previous experience in customer service or teaching is a plus.
• Flexible & Adaptable: You’re comfortable working outdoors in varying weather conditions and have availability on weekends and holidays.

Perks You’ll Enjoy:

• Exclusive Season Pass: Work at least two shifts per week to qualify for our $15 employee season pass, including complimentary ski and snowboard rentals!
• Discounts: Enjoy discounts on food, gear, lodging, and more.
• Professional Growth: Receive training to strengthen your guest service skills.

Location & Schedule:

Location: Greek Peak Mountain Resort, Cortland, NY

Schedule: This seasonal position runs from early December through the winter season, with scheduling based on resort needs and peak business periods.

Why Join Greek Peak?

• Beautiful Work Environment: Spend your days in a scenic resort setting where no two days are alike.
• Team-Oriented Culture: Join a supportive team with a shared passion for outdoor adventure and outstanding guest service.
• Opportunities for Growth: Gain experience across resort activities and develop skills that can help you grow within the resort.