Ophthalmic Patient Access Representative

EyeSouth Partners; Atlanta (GA); Híbrido; USD 36 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

401k w/ Match

HSA/FSA

Generous PTO Package

Resumo da oferta

EyeSouth Partners is seeking a Patient Access Representative in Sandy Springs, GA to deliver high-quality service to patients and referring offices. You will be the first point of contact, assisting with inquiries, appointments, medical information, and insurance details across ophthalmology subspecialties.

This hybrid role requires ophthalmology or optometry experience, HIPAA awareness, and strong communication skills.

Qualificações

• Prior medical experience is required.
• Ophthalmology or Optometry experience required.
• Certified Ophthalmic Assistant (COA) or CMA preferred.
• Triage experience preferred.
• High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
• Previous call center experience advantageous.

Responsabilidades

• Answer incoming calls from patients and address inquiries, concerns, and requests courteously.
• Schedule, reschedule, and confirm appointments for ophthalmology subspecialties.
• Verify patient information and obtain necessary medical information for medical advisories.
• Update electronic health records (EHR) accurately and efficiently.
• Provide information about healthcare services, procedures, and insurance coverage.
• Handle patient complaints professionally and resolve issues to satisfaction.
• Collaborate with referring doctor offices and internal departments to coordinate care.
• Maintain cohesive physician schedules for affiliated practices and locations.
• Document call interactions accurately in call center software.

Conhecimentos

Communication skills

Empathy

Customer service

Multitasking

HIPAA compliance

Formação académica

High school diploma

Associate degree or healthcare admin cert

Ferramentas

EHR systems

Call center software

Descrição da oferta de emprego

EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians to expand access to high-quality medical and surgical specialty services across 14 states.

Our 70+ affiliated practices and 400+ doctors deliver care at 280+ clinic locations and 26 ambulatory surgery centers —and we're growing. We invest in our practices with capital, operational expertise, and strategic resources so physicians and their teams can focus on what matters most: exceptional patient care and clinical outcomes.

We're looking for talented professionals who share our commitment to physician partnership, clinical quality, and patient-first care.

Position Summary

As a Patient Access Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

This is a hybrid position based in Sandy Springs, GA. Commuting to the Sandy Springs, GA area will be required as needed.

Ophthalmology or Optometry experience is required.

Responsibilities

• Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
• Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
• Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
• Update electronic health records (EHR) accurately and efficiently.
• Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
• Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
• Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
• Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
• Maintain cohesive physician schedules for affiliated practices and locations.
• Document call interactions and relevant patient information accurately in the call center software system.
• Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
• Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
• Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
• Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
• Accurately and efficiently process and transfer calls as needed using a multi-line phone system

Qualifications

• Prior medical experience is required
• Ophthalmology or Optometry experince required
• Certified Ophthalmic Assistant (COA) or Certified Medical Assistant (CMA) preferred
• Triage experience preferred
• High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
• Previous experience in a call center, customer service, or healthcare setting is advantageous.
• Previous ophthalmology experience a plus.
• Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
• Empathy, compassion, and a customer-focused mindset when dealing with patients.
• Familiarity with medical terminology, healthcare procedures, and insurance concepts.
• Proficiency in using call center software, databases, and electronic health records (EHR) systems.
• Excellent multitasking skills and the ability to work under pressure.
• Strong problem-solving abilities to address patient inquiries effectively.
• Ability to maintain professionalism and composure during stressful situations.
• Understanding of HIPAA regulations and patient confidentiality.
• Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Vision
• 401k w/ Match
• HSA/FSA
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.