Front Desk Supervisor

Atrium Hospitality; Hot Springs (AR); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Community service

Job summary

Atrium Hospitality is seeking a hands-on Front Desk Supervisor at Hot Springs Embassy Suites to oversee daily operations, ensure smooth check-ins/outs, and uphold guest service standards.

You’ll mentor front desk associates, address guest concerns with urgency, and collaborate with other departments to maintain brand quality. Must be tech-savvy, able to lift 50 lbs, and thrive in a busy hospitality environment.

Qualifications

• Experience in delivering exceptional guest service and leading a team.
• Ability to coach, train, and motivate front desk staff.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates—be the team’s go-to guru.
• Handle guest concerns with grace and urgency to set the tone for service.
• Monitor cash handling, shift reports, and adherence to brand and safety standards.
• Jump in to assist with phones, reader board updates, or VIP arrivals as needed.

Skills

Customer service

Leadership

Communication skills

Detail-oriented

Technical aptitude

Able to lift 50 lbs

Tools

Hotel systems

Email & reporting

Job description

Location

Hotel: Hot Springs Embassy Suites 400 Convention Boulevard Hot Springs, AR 71901

Contract

Full time

Compensation

$16.50

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What's in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates-you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed- whether that's answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience - You've led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills - You'll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized - From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident - Hotel systems, emails, reports-nothing fazes you.
• Able to lift 50 lbs and stay on your feet - Because leading by example sometimes means grabbing a luggage cart.

Hear it from Maria

For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Core Values

Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education.

When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality.

The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!